Revenue Operations Overnight Manager - Savannah

Job Title:

Revenue Operations Overnight Manager

Department:
Valet Parking Operations

Reports directly to:
City Manager or Area Manager

Schedule:

Full Time

Status:
Exempt

Compensation:

Salary

Position Summary

The Overnight Revenue Audit Manager oversees overnight valet revenue operations, ensuring accurate reporting, effective auditing, and strong staff performance. This role manages client and guest relations, maintains compliance with company standards, and ensures secure, efficient parking operations while fostering a positive team environment and supporting client satisfaction.

Primary Objective:

To ensure the accuracy and security of overnight revenue operations while leading the team in delivering exceptional service, maintaining operational compliance, and supporting client satisfaction through effective auditing, staff management, and seamless overnight valet operations.

Duties and Responsibilities:

Revenue Management and Audit:

Ensures accurate overnight revenue operations by overseeing revenue controls, auditing postings with the front desk, managing overnight reporting, and tracking hot cars to maintain operational accuracy and compliance.

Staff Management and Training:

Oversee all overnight staff, handling hiring, training, compliance, and performance management while ensuring adherence to company policies. The role focuses on developing team members, supporting internal promotions, and fostering a positive work environment through recognition and staff appreciation initiatives.

Communication and Client Relations:

ensures clear communication with management, promotes a team-oriented work environment, and proactively resolves client needs to support smooth and successful overnight operations.

Operational Oversight:

responsible for working 40+ hours on-site during overnight hours (10 PM – 7 AM), conducting regular rounds to all locations to ensure smooth operations. This role ensures all overnight tasks are completed accurately by staff and reviews critical operational details such as employee punch-ins, claimed tips, minimum wage compliance, and car counts on a weekly basis, making any necessary corrections before established deadlines to maintain operational accuracy and compliance.

Quality and Service Standards:

The Overnight Revenue Audit Manager is responsible for ensuring all overnight associates consistently deliver exceptional customer service, maintain a professional appearance in proper uniform, and strictly follow company procedures and standards. This role also supports overall operations by carrying out additional duties as assigned by the City/Area Manager or Revenue Operations Director to uphold service quality and operational excellence.

Supervisory Responsibilities:

Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.

Additional Responsibilities:

Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings.

May be required.

Knowledge, Skills,…