Senior Resource Center Manager - Human Services

Your next big opportunity starts here.... Join the Human Services Department today as the Senior Resource Center Manager. This position serves as the lead manager for the Human Services Department’s Resource Centers Division. The position provides oversight of daily operations of the Pennsylvania Avenue Resource Center (PARC) and provides strategic oversight for programming and operations at the Moses Jackson Advancement Center (MJAC).

This role ensures alignment of services, consistency in program delivery, and excellence in community engagement. The position leads outreach, resource coordination, and program development while maintaining a safe, responsive, and supportive environment for all participants.

We offer an excellent benefits package to include health, dental and vision, defined contribution plan (457b), life insurance, wellness programs, vacation, sick leave, paid holidays, employee assistance program, home buyers program, tuition reimbursement and more!

• Serve as lead of the Resource Center division within Human Services Department fostering collaboration and coordination with the MJAC Resource Center Manager.
• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed.
• Lead cross-site planning meetings to ensure program consistency and shared goals.
• Administers the daily operations and programming of the PARC to support economic mobility and community advancement for low- to moderate-income residents.
• Provides oversight and management of community partnerships and agency collaborations to implement job training, educational programs, workforce development activities, and social support services.
• Leads outreach and engagement strategies to increase program participation and respond to community needs.
• Builds partnerships with educators, employers, and vocational trainers to enhance career readiness.
• Develops workshops, track participant outcomes, and ensure equitable access across both centers.
• Monitor program performance metrics, including attendance, satisfaction, and impact; ensures center goals, objectives, policies, and procedures are followed and/or met.
• Prepare quarterly reports for leadership and stakeholders.
• Support grant writing and funding efforts by providing program data and success narratives.
• Track participant progress and ensure compliance with local, state, and federal guidelines.
• Evaluate program performance and recommend improvements to maintain relevance and effectiveness.
• Prepare budgets, monitor expenditures, and process contracts and vendor agreements.
• Solicit bids and prepare annual contracts for professional services and partnership agreements.
• Recruit and develop partnerships with agencies and community groups to address the needs of participants.
• Plan and execute joint events that rotate between centers to foster community cohesion.
• Maintain a safe and welcoming facility environment, resolving operational issues and overseeing maintenance needs.
• Perform other related duties as assigned.

Requires a Bachelor's Degree in Social Work, Business, Public Administration, or related field with five years of experience; or an equivalent combination of education and experience.

Must possess and maintain a valid state driver’s license with an acceptable driving history.

Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education,…