Chief Operating Office; COO) Short-Term Rentals JN

A growing luxury hospitality and property management company is seeking a Chief Operating Officer to strengthen operations across a national portfolio of group travel accommodations. Reporting to the CEO, this executive will build the leadership, systems, and operating standards that improve profitability while protecting the guest experience.

• Base salary based on experience.
• Annual performance-based bonus tied to verified property-company and operating-company savings, operational efficiencies, and guest satisfaction.
• Hybrid work schedule.
• Health, dental, and vision insurance.
• 401(k).
• Paid time off.
• Preferential stay rates at company properties.

• Bachelor’s degree.
• 15+ years of operations leadership experience, including at least five years at the executive level in multi-market hospitality, property management, or real estate operations.
• Proven success owning daily operational results across geographically distributed markets while leading through senior managers.
• Strong command of P&L management, budgeting, forecasting, and cost control.
• Demonstrated success implementing operating systems, automation, and processes that improve profitability and efficiency.
• Experience leading centralized purchasing or supply chain functions across multiple markets and diverse vendors.
• Experience building and scaling leadership teams, including distributed or offshore teams.
• Exceptional interpersonal and written communication skills, with the ability to influence executives and field teams.
• Willingness to travel up to 50% to markets and properties nationwide.

• Assess and rebuild market leadership structures, recruit and develop market leaders, and expand an offshore assistant general manager model.
• Strengthen field training so onboarding, operating standards, and performance expectations remain consistent across markets.
• Oversee the national property setup and installation pipeline, including launch budgets, timelines, staffing, and handoffs from construction to operations.
• Partner with Construction, Design, and Marketing to launch properties that meet brand standards and profitability goals.
• Standardize vendor contracts and master service agreements for furnishings, consumables, utilities, cleaning, and repair and maintenance services.
• Build centralized procurement and inventory practices that reduce waste and improve purchasing efficiency.
• Automate manual workflows, including property lock and access management.
• Establish reporting and escalation processes that surface operational, financial, and staffing risks early.
• Within the first 90 days, complete a market-by-market assessment and deliver a written operating plan with named owners and deadlines.
• Drive market-level budget and net operating income performance, portfolio-wide adoption of standard operating procedures, leadership retention, and a company-wide guest review score of 4.85 or higher.

• MBA or equivalent operational leadership training.
• Direct experience in luxury short-term rentals or group travel accommodations.
• Experience scaling an offshore assistant general manager model.
• Experience coordinating property launches across construction, design, marketing, and operations.
• Familiarity with property access automation and technology-enabled hospitality operations.

JOB  #post

$175,000 - $200,000