Club Manager

Who We Are:

At Planet Fitness, our purpose is to create a more connected and Judgement Free™ planet, where fitness and wellbeing are within reach for all. In our clubs, that comes to life every day through the welcoming experience we create for our members and the way our team members support one another.

Breaking Boundaries Together is how we bring our employee experience to life. It means creating a workplace where people can be themselves, feel supported, continue to grow and achieve more together than they could alone.

Guided by our PLANET Principles, we put people first, lead with excellence, act with authenticity and integrity, embrace change and thrive together. When you join Planet Fitness, you become part of a welcoming, energetic team that has fun, supports one another and takes pride in creating an environment where everyone feels like they belong.

What You Bring:

Creating a great member experience starts with a strong team and a leader who brings out the best in others. You enjoy connecting with people, developing your team and creating an environment where both members and team members feel welcomed, supported and set up for success.

For our Club Manager role, you:

• Are approachable and build strong connections with people
• Have a passion for leading and creating a people-first environment
• Take initiative, demonstrate self-awareness and lead by example
• Enjoy coaching, developing and motivating team members to succeed
• Set clear expectations, provide direction and follow through consistently
• Create accountability while supporting and empowering your team
• Communicate effectively and adapt your style to different people and situations
• Navigate challenging conversations and conflict with diplomacy and respect
• Manage multiple priorities while staying organized and following through to completion
• Take pride in creating an exceptional experience for members and team members
• Act with integrity, treat everyone with respect and serve as a positive ambassador for the Planet Fitness brand

About the Club Manager Role: As our Club Manager, you are responsible for the oversight of all club operations to ensure an exceptional “Judgement Free” member experience! You will be accountable for creating a work environment that supports the culture of the organization and drives member engagement. As the Club Manager, you will be selecting, developing and leading the team to drive the success of club priorities and KPI goals.

Your ability to coach and connect is critical to driving an exceptional member experience through a consistent and outstanding team member experience. These responsibilities include:

• Coordinate and execute hiring practices and onboarding new team members.
• Create staff schedules; ensuring all shifts are covered. Provide back up support as needed, which may require covering shifts above and beyond your regular hours.
• Administer and process employee timecards in ADP.
• Manage the company card for expenditures, maintaining receipts.
• Conduct bank deposits.
• Oversee the ordering of club supplies and retail product.
• Trend Key Performance Indicators. Identify the root cause and execute a game plan for improvement.
• Ensure team is aware of marketing efforts and trained on all marketing promotions.
• Assess and assist in emergency situations.
• Set assigned tasks and lead team members in a safe and efficient manner.
• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Manage team member performance; providing feedback to team member regularly.
• Resolve employee concerns; partnering with HR as needed.
• Submit all employee changes (status, schedule, pay etc.) in a timely manner.

Daily responsibilities for the Club Manager also include:

• Greet…