Assitant Branch Manager

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Regular Full-Time Management Savannah - Flagship, Savannah, GA, US

3 days ago Requisition

Salary Range: $56,256.00 To $64,070.00 Annually

Are you passionate about developing people, delivering exceptional member experiences, and leading branch operations? You'll partner with the Branch Manager to drive operational excellence, strengthen Team Member performance, and create outstanding service experiences that help our members and communities thrive.

Title:

Assistant Branch Manager

Position Status - Full-time, Exempt

Reports To:

Branch Manager

Target hiring pay range: $51,256 - $64,070

The listed pay information includes the minimum rate of pay to the mid-point rate of pay for the posted position. The actual compensation for this position may vary based upon, but not limited to, licenses or certifications, education or equivalent work experience, market data, qualifications, relevant experience, prior work and performance history, geographic location, and business sector.

We believe great work is to be rewarded with great benefits. Our benefits include, but aren’t limited to, Medical coverage with generous company contributions, Dental with employee only coverage paid by the company, Vision with employee only coverage paid by the company, Paid Time-Off, 401k plan with a defined company match, company paid long-term disability, short term disability, and company paid holidays.

Purpose:

The primary purpose of this position is to assist Center Parc Credit Union to live out our Mission, "To help our members achieve financial success by providing exceptional products and service." The Assistant Branch Manager is responsible for sharing responsibilities for the overall operations of the branch through assigned support functions, daily tasks, interactions with employees, and meeting the service needs of members.

• Adhere to and deliver on Center Parc's core values:
• Serve Exceptionally
• Committing to Better
• Find the Fun
• Invest in Integrity
• Follow the Numbers
• Go forth and Conquer
• Direct daily branch operations, ensuring prompt, professional member service and consistent execution of CPCU's service standards.
• Ensure compliance with member service, operational, fraud-prevention, safety, and security policies; addresses exceptions and escalates material risks as appropriate.
• Maintain expert knowledge of CPCU's retail operations, policies, controls, products, and services; ensures consistent branch application and proficiency in all Member Service Representative and Member Service Representative Lead duties.
• Exercise override authority within established limits and makes sound decisions on check holds, fee waivers or refunds, exceptions, and escalations from front-line employees and the Member Service Representative Lead.
• Coordinate with other branches, operations departments, and internal business partners to resolve matters beyond the branch’s authority and ensure timely follow-through.
• Assume responsibility and decision-making authority for daily branch operations in the Branch Manager’s absence, including work assignments, service execution, staffing coordination, operational controls, and escalation management.
• Provide guidance and oversight for new accounts, account maintenance, credit card and loan requests, and product and service recommendations; ensure recommendations are appropriate for member needs and transactions are completed accurately.
• Serve as the management-level escalation point for member complaints, concerns, questions, and complex service issues; ensure prompt, consistent resolution,…