Branch Manager

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Branch Operations
- Savannah Regular Full-Time Management Savannah
- Flagship, Savannah, GA, US

3 days ago Requisition

Salary Range: $58,113.00 To $72,641.00 Annually

We are seeking an energetic Branch Manager who will ensure exceptional member experiences and drive branch growth through proactive business development, relationship-building, and community engagement. This leadership role balances a strong external presence with accountability for team performance, operational excellence, and branch success.

Title:

Branch Manager

Position Status – Full-time, Exempt

Reports To:

VP of Retail Operations

Target Hiring Pay Range: $58,113 - $72,641

The listed pay information includes the minimum rate of pay to the mid-point rate of pay for the posted position. The actual compensation for this position may vary based upon, but not limited to, licenses or certifications, education or equivalent work experience, market data, qualifications, relevant experience, prior work and performance history, geographic location, and business sector.

We believe great work is to be rewarded with great benefits. Our benefits include, but aren’t limited to, Medical coverage with generous company contributions, Dental with employee only coverage paid by the company, Vision with employee only coverage paid by the company, Paid Time-Off, 401k plan with a defined company match, company paid long-term disability, short term disability, and company paid holidays.

Purpose:

The primary responsibility of the Branch Manager is to drive branch growth through business development, member relationships, and community partnerships while advancing Center Parc Credit Union’s mission of member financial success. The manager leads employee development and sales performance, delegates daily operations and administration to the Assistant Branch Manager and/or Lead MSR, and remains accountable for service, compliance, controls, and branch results

• Adhere to and deliver on Center Parc’s core values:
  • Serve Exceptionally
  • Committing to Better
  • Find the Fun
  • Invest in Integrity
  • Follow the Numbers
  • Go Forth and Conquer
  • Protect with Passion
• Prioritize business development and branch growth. Delegate daily operations and administrative tasks to the Assistant Branch Manager and/or Lead MSR while retaining accountability for service and results.
• Ensure a professional, secure, member-ready branch and timely resolution of facility, equipment, safety, and repair needs.
• Ensure compliance with service, operational, fraud-prevention, safety, security, and other applicable requirements. Address exceptions and elevate material risks.
• Oversee staffing, scheduling, and timekeeping to ensure compliant coverage, service levels, and operational continuity.
• Lead workforce planning, hiring, onboarding, development, and performance management. Set goals, delegate work, coach employees, and enforce accountability through corrective action as needed.
• Maintain retail operations and product expertise and ensure employees deliver accurate, effective member service.
• Own branch growth, sales, referral, and business development results through clear goals, needs-based sales coaching, and performance monitoring.
• Make proactive business development a primary responsibility. Personally cultivate prospects and local partnerships, conduct outreach and financial education, and represent CPCU at community events to acquire members and deepen relationships.
• Ensure consistent application of CPCU transaction policies, procedures, and internal controls through delegated oversight and employee accountability.
• Ensure operational, product, procedural, and compliance changes are communicated, understood, and consistently implemented.
• Review employee override permissions and transaction authority within CPCU policies, role requirements, and controls.
• Ensure transaction training and compliance, including holds, fee waivers or refunds, coding, and exceptions. Retain final branch-level decision accountability within authorized limits.
• Partner across CPCU to generate business, coordinate community outreach, and convert referrals through timely follow-up. Ensure appropriate member solutions, seamless handoffs, and resolution of matters beyond branch authority.
• Ensure accurate, compliant account opening, maintenance, and credit card and loan requests, with…