Consulting Area Delivery Director - Eastern

Area Delivery Director

Location:

Remote (Eastern United States) Our Mission

New Rocket, a global, full-service Elite Service Now partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to Service Now Guide, creating extraordinary results with Service Now.

New Rocket has been awarded the “2024 BEST Award”, “2024 Service Now Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 Service Now Worldwide Customer Workflow Partner of the Year” and “2023 Service Now Creator Workflow Partner of the Year”. We are #Going Beyond We bring 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences.

An Elite Service Now Partner and Service Now Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. New Rocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With over 3,000 Service Now certifications, New Rocket's business strategists take a holistic, strategic approach to optimize the Service Now platform and help clients solve industry-specific challenges.

New Rocket is proud to be an Anthropic partner/vendor. Through this relationship, we are expanding our ability to help enterprise clients responsibly design, deploy, and scale AI solutions powered by Claude and other leading AI technologies. Our AI Foundry teams apply Anthropic-aligned practices across prompt and context engineering, retrieval-augmented generation (RAG), agentic workflows, tool use, structured outputs, model evaluation, security, governance, and human-in-the-loop controls.

We #Go Beyond Workflows  to create new kinds of experiences for our customers.

The Area Delivery Director - Eastern US is a senior leadership role responsible for driving delivery excellence, customer satisfaction, and portfolio growth across the Eastern United States. This leader serves as the face of New Rocket’s delivery organization in the region, ensuring our clients experience seamless execution of services across the full range of New Rocket offerings.

In partnership with project managers, engagement leaders, and the sales organization, the Area Delivery Director will provide hands-on oversight, strategic guidance, and leadership for all engagements within the territory. The role is accountable for ensuring the region consistently meets delivery standards, achieves financial goals, and fosters strong, trust-based client relationships that lead to long-term growth.

Delivery Leadership & Excellence

• Oversee delivery quality and customer satisfaction across all projects in the Eastern US.
• Act as a senior escalation point and trusted advisor to client executives.
• Ensure projects are staffed for success, collaborating with Resource Management and Delivery Excellence teams.
• Maintain compliance with New Rocket methodologies, ensuring margin control and continuous improvement in delivery practices.
• Actively engage on key projects to guide direction, resolve issues, and uphold delivery excellence.

Operational & Business Leadership

• Own and manage the regional delivery portfolio, including forecasting, planning, and margin achievement.
• Drive efficient utilization of global delivery resources, including strong collaboration with India teams.
• Ensure smooth handoffs from Sales to Delivery, aligning scope, estimates, and staffing needs.
• Partner with Sales leaders in the Eastern US to expand accounts, secure…