Restaurant Shift Leader; Part-Time

As the Zaxbys team expands, we’re looking for a Shift Leader to join our crew! A Shift Leader oversees the people, processes, and products required to execute a shift. They set shift goals, assign tasks to team members, ensure processes are properly followed, and respond to guests’ needs.

• Complete all training requirements including the Zaxbys Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC.
• Create a culture of high-performance, train and coach team members to meet all company standards.
• Mentor, coach, and develop team members; communicate performance concerns to the General Manager.
• Prioritize the guest and team member experience; resolve complaints and concerns in a friendly and respectful manner.
• Maintain a positive culture and healthy team morale through recognition and leading by example.
• Communicate shift goals and motivate team members to meet goals and perform to their highest ability level.
• Delegate tasks to team members and supervise performance during a shift.
• Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures.
• Ensure service, product quality, and cleanliness standards are consistently upheld.
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations.
• Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts.
• Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary.
• Track food safety and quality throughout the shift; ensure guests receive accurate orders that meet company standards and guests’ satisfaction.
• Plan shift duties and ensure opening and closing duties are complete.
• Collaborate with management team to develop goals and report back on goal progress.
• Ensure processes, policies, and procedures are properly followed throughout daily operations.
• Follow company cash management policies.
• Maintain compliance with federal, state, and local laws and guidelines.
• Utilize management tools and keep neat, accurate, and current records.
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.
• Ensure the team works safely and follows all safety guidelines and procedures.
• Immediately report all human resources and risk management concerns to the General Manager and District Manager.
• Escalate other concerns to your supervisor when appropriate.
• Perform all other duties necessary to ensure restaurant operations function properly.

• FREE Meals On Shift & 50% Off Meals Off Shift
• Flexible Schedule
• Early Access to Pay
• Paid Training
• Opportunities to Advance
• Recognition Program
• Employee Referral Program
• 401(k) With Employer Match (additional eligibility requirements)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Employer Paid Life Insurance

• Must be 18 years of age or older.
• Must have reliable transportation.
• Available to work 9 to 28 hours per week.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Successful completion of background check.
• Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others.
• Leadership experience preferred.

• Sit, stand, and walk continuously.
• Occasionally stoop, bend, crouch, or climb; use of ladders.
• Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead.
• Continuous use of hands and wrists for grasping and fine manipulation.
• Communicate proficiently through speech, reading, and writing.
• Maintain effective audio-visual discrimination and perception to observe and respond to the environment.
• Work in an environment that features hot and cold temperature variations and exposure to food allergens.
• Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment.