Savannah Assistant General Manager Luxury Spa and Boutique

Benefits:

• Free food & snacks
• Paid time off
• Training & development
• Wellness resources
• Employee discounts
• Flexible schedule

Woodhouse Spa | Savannah, GA | Full-Time |

Lead People. Drive Results. Elevate the Guest Experience.

Are you a strong retail leader with a passion for exceptional hospitality, developing people, and delivering results?

At Woodhouse Spa Savannah, we're looking for an experienced, hands on Assistant Spa Manager who brings together the business mindset of a successful retail leader and the service standards of luxury hospitality.

This is not simply a position overseeing daily shifts.

It's an opportunity to take ownership, develop a high-performing team, drive retail revenue, and help create an exceptional experience for every guest.

We're looking for someone who leads with confidence, holds high standards, takes initiative, and understands that great hospitality and strong business performance go hand in hand.

The Opportunity

As our Assistant Spa Manager, you'll partner with the Spa Manager to lead two essential areas of our business: our Hospitality Team and our Retail Boutique.

You’ll be responsible for coaching employees, driving performance, supporting daily operations, and ensuring our guests consistently receive the elevated Woodhouse experience.

We need someone who is equally comfortable analyzing sales performance, having coaching conversations, resolving guest concerns, and stepping onto the floor to lead by example.

What You'll Own Retail Leadership & Business Performance

• Drive retail sales through effective coaching, merchandising, and personalized guest recommendations.
• Monitor sales goals, key performance indicators (KPIs), and individual team performance.
• Develop a team that confidently recommends products and understands the importance of retail within the guest experience.
• Maintain exceptional boutique presentation, inventory accuracy, and merchandising standards.
• Identify opportunities to increase revenue, improve conversion, and strengthen overall retail performance.

Team Leadership & Accountability

• Lead, coach, and develop a high-performing Hospitality Team.
• Establish clear expectations and consistently hold employees accountable to performance and service standards.
• Provide real-time feedback, recognize achievements, and confidently address performance concerns.
• Support employee training, onboarding, and ongoing professional development.
• Foster a positive, professional, and results-driven team culture.
• Lead by example with a hands-on, solutions-oriented approach.

Luxury Guest Experience & Spa Operations

• Deliver a consistent five-star guest experience from arrival through departure.
• Support daily spa operations, employee scheduling, guest flow, and service coordination.
• Anticipate operational challenges and take initiative to resolve them.
• Handle guest concerns with professionalism, sound judgment, and genuine care.
• Maintain the cleanliness, presentation, and luxury atmosphere that define Woodhouse.
• Step in wherever needed to support the team and ensure smooth daily operations.

Who We're Looking For

Strong retail leadership experience is essential. Previous spa experience is preferred but not required.

Our ideal candidate brings:

• Proven supervisory or management experience in retail, luxury hospitality, beauty, or wellness.
• A demonstrated ability to drive sales, achieve performance goals, and develop successful teams.
• Strong knowledge of retail KPIs, merchandising, inventory management, and sales coaching.
• Confidence in providing feedback, setting expectations, and addressing performance issues.
• Excellent communication, organization, and problem-solving skills.
• A proactive mindset and the ability to take ownership without constant direction.
• A genuine commitment to delivering exceptional…