Spanish Bilingual Sales Representative

Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a motivated and customer-focused Spanish Bilingual Sales Representative to join our growing team. In this role, you will engage with Spanish- and English-speaking customers to promote products and services, resolve inquiries, and build lasting relationships.

If you’re fluent in both languages and passionate about sales and service, we want to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

• Conduct inbound and outbound sales calls in Spanish and English.
• Identify customer needs and recommend appropriate products or services.
• Build rapport and trust with clients to drive customer loyalty and repeat business.
• Upsell and cross-sell offerings based on customer profiles and preferences.
• Maintain accurate records of customer interactions and sales activities.
• Collaborate with internal teams to ensure seamless customer experiences.
• Meet or exceed individual and team sales targets.
• Stay informed on product updates, promotions, and industry trends.
• Handle customer inquiries and resolve issues with professionalism and empathy.

• Fluent in Spanish and English (spoken and written).
• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Proven ability to meet sales goals and deliver excellent customer service.
• Comfortable using CRM systems and sales tools.
• Ability to multitask and manage time effectively.
• Self-motivated with a positive attitude and team spirit.

• 1+ year of experience in sales, customer service, or call center environments.
• Familiarity with Microsoft Office Suite and Windows-based systems.
• Experience working with diverse customer bases.

Starting compensation is based on experience. We offer a variety of benefits and incentives designed to support and reward team members. Benefits may vary by geography.

• Paid Time Off and paid holidays
• Incentives & Rewards programs
• Health benefits after eligibility period
• Retirement savings options where available
• Disability and life insurance options
• Career growth opportunities
• Paid training
• Casual dress code and engaging work environment

Physical requirements:

The role is performed in a professional office environment and may involve long periods of computer use and phone work. Reasonable accommodations will be provided as required by law.

• Must be authorized to work in the country where the job is based.
• May require background and/or security investigation and drug screening as a condition of employment.

We are an equal opportunity employer. All aspects of employment are based on merit and qualifications, without regard to age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered in a manner consistent with local and federal requirements.