Client Account Manager

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

Do you enjoy selling but hate cold calling, hunting for new business, and constantly worrying about where your next deal is going to come? Do you love to work on behalf of customers to help them solve problems? Do you enjoy technology but you're not necessarily a "super tech"? Want to work at an organization that invests in you every single day?

In this role, you will work with existing customers (no cold calling!). You will listen to their challenges and business needs to map them to our existing service offerings. You will work with clients to assess their existing technology, identify gaps, and create roadmaps and budgets. (You'll have a technical pre-sales person working alongside you - so you don't need to be a tech genius - you just need to genuinely love technology!)

You will work with customers over the phone and in-person, so you'll need to be very personable, outgoing, an excellent communicator, and a stickler for detailed notes and follow-ups.

Of course, you'll need to work with our CRM system to log opportunities, activities, and follow ups. Most importantly, you'll need to share our core values of Trust, Teamwork, Service, Innovation and Growth. If you are not a lifelong learner - this isn't the right role for you. BUT, if you're still interested, here's the nitty gritty!

• Work with existing customers to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands.
• Work with our customer alignment tools to help customers identify gaps in their existing technologies, create business and technical roadmaps for the coming 12 months, and associate a budget to the roadmap.
• Cross-selling services and solutions to existing accounts.
• Map customer needs to the existing product and service catalog.
• Qualify, quote, and close new sales opportunities for current customers.
• Receive requests for service and product details from customers while providing timely responses.
• Conduct on-site or online presentations for customers.
• Work with pre-sales to develop proposals and quotes based on best practices.
• Effectively communicate features and benefits of solutions.
• Maintain in-depth product knowledge (focused on business outcomes, not technology) - with a commitment to learn new things each week.
• Perform sales procedures through activities and opportunities in our CRM while remaining compliant with our policies and procedures.
• Attend weekly sales training and sales meetings.
• Manage the complexity of service proposals, contracts, lease agreements and service level agreements.

• Ability to work under pressure and handle multiple projects and deadlines.
• Excellent communication and collaboration skills, as well as the ability to work independently and as part of a team.
• We expect our team members to serve our customers and each other to provide phenomenal experiences both internally and externally.
• Ability to read and interpret documents and write routine reports and correspondence.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and margins.
• Professional appearance and telephone skills.
• Must have current driver's license and vehicle.

• Relevant certifications in account management or sales (e.g., Certified Account Manager (CAM), Customer Success Certification).
• Experience in [specific industry relevant to the company, e.g., SaaS, IT services, healthcare].
• Knowledge of digital sales and customer service tools, including email marketing, social media platforms, and data analytics.

At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

• Competitive benefits package, including medical, dental, vision, and life…