HVAC Service Technician

Job Description

Job Title : HVAC Service Technician

Status : Full Time, Non-Exempt (Eligible for overtime)

Reports To : Service Manager or Manager of Technical Operations

Work Schedule : Monday – Friday based on customer needs

Position Purpose : The primary purpose of the HVAC Service Technician is to provide preventative maintenance, start-up, warranty, and repair services on light commercial and industrial air conditioning equipment. Strong emphasis on customer service. This position may occasionally involve after hour call outs in order to provide emergency repairs.

Hoffman Mechanical Solutions, Inc. is a company focused on being #1 in the HVAC industry in providing the most innovative HVAC solutions through superior design and customer service.

• Service a variety of HVAC products and equipment and ensure customer satisfaction.
• Read and understand blueprints, equipment manuals, and engineering specifications in order to properly diagnose and repair units.
• Use a variety of hand-tools and specialty equipment typical of the commercial HVAC Service trade.
• Identify, analyze, diagnose, and repair systems and products at customer’s location.
• Survey customer site for properly operating equipment and report any deficiencies found. Provide sales leads to internal associates as necessary.
• Perform preventative maintenance, site surveys, replacement, and modifications as needed or requested by customers.
• Prepare in advance for on-site installation and repairs by examining building layout, anticipating difficulties, gathering materials, and coordinating various trades for on-site work.
• Diagnose / troubleshoot inoperable equipment and develop action plan for repairs and problem resolution.
• Determine replacement parts required, secure materials, and complete repairs on a timely basis. Return any non‑used or refundable parts for credit.
• Interact face to face with customers to ensure proper and accurate communications exist.
• Document all work performed by accurately completing field service reports, equipment log sheets, etc.
• Complete and submit all required paperwork on a timely basis.
• Operate and be diligent in properly caring for and maintaining a company vehicle.
• Provide technical support to customers.
• Flexible to work overtime / weekends as necessary in order to meet customer requirements.
• Limited travel required but may include occasional overnight stays.
• Stay informed on industry news and trends, products, services, competitors and relevant information about existing and emerging technologies, and the latest product‑line developments. Attend company training seminars to become familiar with product lines.
• Conduct oneself in a professional manner as a positive representative of the company both to the customer and public.

• Education / Experience – Associate’s Degree or equivalent from a Technical / Trade School with a certificate in Heating, Ventilation, and Air Conditioning.
• Minimum of Three (3) years related experience preferred.
• Operational knowledge of computers and Microsoft Office software preferred.
• Ability to read, comprehend, and write simple instructions and short correspondence. Ability to effectively present information in one‑on‑one and small group situations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals. Ability to compute rate, ratio, and percentages. Ability to understand data presented in a graphical format such as pie charts, bar graphs, etc.
• Ability to recognize problems and develop the most cost effective solution. Ability to collect data, establish facts, and draw valid conclusions.
• Must pass pre‑hire requirements including background check, motor vehicle report, and drug screening.
• Must possess valid drivers’ license.
• Must possess EPA mandated card for safe refrigerant handling. Universal certification preferred.

• In order to properly perform the duties of this job, the employee is regularly required to stand, use hands in order to finger / grasp / handle / feel, talk, and hear. The employee frequently is required to walk, reach, stoop, kneel,…