Mobile Associate - Retail Sales

Job Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That’s how we’re UNSTOPPABLE for our employees!

• Builds proficiency related to serving and selling to our customers, while providing a world‑class customer experience and building loyalty by: ◦ Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store. ◦ Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in‑store. ◦ Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting‑edge IoT devices.
  
  ◦ Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: ◦ How our ever‑expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network ◦ Why T‑Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further. ◦ Completes training on T‑Mobile in‑store experience, new skills and processes, knowledge of systems and reference resources.
  
  ◦ Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T‑Mobile employees across channels, including business and customer service to: ◦ Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment. ◦ Successfully identify and handoff small business leads. ◦ Support team initiatives and create an inclusive environment.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No

Safety Sensitive Position:
No

Hourly Base Pay: $19.00, plus $5.00 per hour training pay.

Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20 per hour inclusive of base pay and incentives.

And since we are ALL owners, EVERY employee at T‑Mobile is eligible for an Annual Stock Grant.

At T‑Mobile, our benefits exemplify the spirit of One Team, Together! Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays—about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually—which includes paid parental and family leave, family building benefits, back‑up care, enhanced family support,…