HARDLINES​/CLERK

HOME HARDLINES/CLERK – Fred Meyer

Location:

Portland, Oregon

This role focuses on delivering excellent customer service, maintaining a safe and clean environment, and supporting sales and profit goals. The Home Hardlines Clerk should embody Fred Meyer’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Create an outstanding customer experience through exceptional service, establish and maintain a safe and clean environment that encourages customers to return, and assist the department manager in reaching sales and profit goals while monitoring quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions, making suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM and Home specials.
• Recommend Drug GM and Home items to customers to ensure they get the products they want and need.
• Review “sell by” dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal, and special ads.
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management.
• Practice preventive maintenance by properly inspecting equipment, notifying the appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math; counting, addition, and subtraction

• Retail experience
• Second language: speaking, reading, and/or writing
• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about
• Inform customers of Drug GM and Home specials
• Recommend Drug GM and Home items to customers to ensure they get the products they want and need
• Review “sell by” dates and take appropriate action
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal, and special ads
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Seniority level: Entry level

Employment type: Part-time

Job function: Other