Help Desk​/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join an electronics organization in Markham, Ontario on a short term contract basis. In this role, you will provide day-to-day technical support to end users, oversee core Microsoft 365 administration tasks, and help ensure a smooth experience for staff requiring account, device, and access support. This position is well suited to someone who can work independently, respond promptly to issues, and maintain reliable service coverage in a fast-paced environment.

This is a fully in office role looking for an individual available to start working immediately.

Responsibilities:

• Deliver front-line desktop and help desk support by diagnosing and resolving hardware, software, and access-related issues for end users.

• Administer Microsoft 365 user accounts and licences, ensuring employees have the appropriate tools and permissions for their roles.

• Coordinate onboarding and offboarding activities, including account setup, access changes, and equipment readiness for new and departing staff.

• Support device administration through Microsoft Intune, including enrollment, policy application, and general endpoint management.

• Manage identity and access tasks within Entra , such as user maintenance, group updates, and authentication-related support.

• Track, prioritize, and close support tickets while keeping users informed and maintaining strong service levels.

• Provide deskside and remote troubleshooting assistance across a range of devices and operating environments, including standard business hardware and software.

• Act as the primary support contact during team coverage periods, ensuring continuity of service and timely issue resolution.