Laline - Store Manager Center

Who are we looking for?

As a Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting into the Area Manager, you will drive the growth and awareness of Laline in your store and market. You are passionate about leading teams and recognize the importance of leading by example, building motivation, and creating an environment that demonstrates Laline’s values. You are accountable for creating a highly productive store environment in which we exceed customer expectations and create an engaging and inclusive environment where employees are motivated and supported to do their best.

You will manage and provide oversight of all aspects of sales, people, and process within your store, partnering with key leaders to exceed targets.

• driving revenue and exceeding targets; reviewing and monitoring daily, weekly, monthly business and people results and creating plans in partnership with the Area Manager to achieve targets.
• driving a culture of performance, cost awareness and accountability within your team.
• developing the required business acumen within your team to analyze results and implement plans for improvement.
• managing store’s spend & seeking opportunities to minimize costs.
• mitigating risk within store, identifying and resolving all gaps or roadblocks to profitability & protecting our assets including internal & external theft, inventory accuracy.

• ensuring you have the right people in the right positions at the right time and in the right quantities within your store.
• sourcing and selection of talent to build the infrastructure necessary to sustain and grow your scaling business.
• successfully integrating and onboarding new talent to our store.
• building healthy relationships with our people and establishing a positive and engaging work environment.
• continually developing your team for succession within the organization
• setting expectations and managing performance of the team to meet revenue & profitability goals.
• conducting regular assessment of our people against performance review criteria and KPIs.

• Leading by example and ensuring the quality of the in-store customer experience by communicating, training, and upholding expectations of service, including pampering professional demonstrations of product.
• Providing in-store feedback and coaching to staff & Assistant Store Manager (where role is applicable), to build skills and confidence in customer service and product knowledge.
• Identifying opportunities to build and maintain relationships within local communities to drive brand awareness.

• always representing the brand professionally within and outside the company.
• driving the culture and values or the organization in all aspects of your business
• supporting and executing visual merchandising guidelines throughout your store.
• building brand loyalty through the membership program and driving future business
• identifying opportunities for marketing initiatives to drive new & repeat clients and community engagement at the store level.

• ensuring operational, brand and product standards are met every day and teams are clear on their expectations and roles.
• identifying and escalating opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.
• ensuring standard operational policies and procedures are being followed including health & safety, store maintenance (as good as new), cleaning & replenishment, inventory management and cash systems.
• building optimal schedules for your store and your team to meet customer expectations and sales targets (wages % of sales) efficiently and effectively.

• Experience in retail store leadership
• Understanding of local market and requirements relevant to new store openings.
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Exceptional leadership capabilities with a history of attracting, developing, motivating and retaining talent.
• Demonstrated understanding of service excellence in a consumer environment.
• Excellent communication skills.
• Bonus: you have worked in beauty retail

Pay range: $48,000 - 58,000 annually

Fox Group is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

We thank all applicants for your interest in this exciting opportunity, however, only qualified applicants will be contacted.