Patient Services Representative – Cove Secretary

About the role:

As a Cove Secretary, you’ll work as part of a team to support our providers, nursing team, and patients. In this patient-facing role, you will be responsible for scheduling appointments, following up with patients as needed, and monitoring provider schedules. Additional job responsibilities are outlined below.

What you’ll do:

• Manage a high volume of appointment scheduling across multiple providers and departments.
• Support providers and nurses with daily administrative tasks.
• Leverage a computerized scheduling system to align provider availability with patient preferences.
• Proactively review the practice schedule to ensure patients are correctly booked and providers’ schedules are opened properly.
• Maintain accurate and comprehensive scheduling records to analyze patient and staffing patterns and collaborate with providers and nurses to ensure efficient patient flow.
• Coordinate with providers, clinical staff, and other team members to address scheduling conflicts or concerns; consult with the supervisor on system issues or scheduling challenges.
• Document relevant patient information in the EHR clearly and concisely.
• Effectively manage multiple tasks, ensuring timely notifications of patient normal results, procedure appointments, and changes to existing appointments.
• Utilize the patient portal to manage appointment requests and updates.
• Work with obstetrical patients to ensure their visits are scheduled out for the duration of their pregnancy while following appropriate guidelines.

What we’re looking for:

• A team player with a positive attitude and strong work ethic.
• Clear, professional communication with patients and staff.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience with computerized scheduling systems and electronic health records

Monday to Friday during practice hours. No nights, no weekends.

Everything happens at our Scarborough office, under one roof.

Departments that communicate well and help each other every day.

Decisions centered on patients and the people who care for them.