Retail Customer Service Associate

Description

We provide a world-class lifetime ownership experience with premium hot tubs, swim spas, and saunas that promote wellness, family connection, and pure enjoyment.

We’re looking for a self-motivated, customer-focused team member to deliver exceptional service in our showroom and over the phone. You’ll help customers find the right solutions, maintain a welcoming environment, support showroom operations, and contribute to our culture of being Humble, Hungry, and Smart.

• Greet and engage customers, creating a welcoming showroom experience.
• Listen to customer needs, recommend solutions, and upsell products where appropriate.
• Answer calls promptly and provide accurate, helpful information.
• Process payments accurately and operate the cash register.
• Maintain showroom cleanliness, organization, and visual standards.
• Assist the Service team with parts requests and ensure messages are relayed promptly.
• Support the Sales Manager with administrative tasks.

• 3–5 years of customer service experience.
• Friendly, enthusiastic, and team-oriented, with a passion for, wellness, and helping others.
• Strong communication, organizational, and multitasking skills.
• Professional, positive mindset; patient and solution-focused with customers.
• Comfortable using Microsoft Office (Word, Excel, Outlook) and learning new software.
• Ability to work independently and as part of a team.
• Flexibility to work weekends and occasional extended hours.

Reliability and dependability is a critical part of the job.

Monday through Friday schedule/9:30am-6:00pm