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Retail Customer Service Associate

Job in Scarborough, Cumberland County, Maine, 04074, USA
Listing for: Mainely Tubs
Full Time position
Listed on 2026-01-15
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Retail Associate/ Customer Service, Customer Success Mgr./ CSM
  • Retail
    Customer Service Rep, Retail Associate/ Customer Service
Job Description & How to Apply Below

Description

About Mainely Tubs

We provide a world-class lifetime ownership experience with premium hot tubs, swim spas, and saunas that promote wellness, family connection, and pure enjoyment.

The Role

We’re looking for a self-motivated, customer-focused team member to deliver exceptional service in our showroom and over the phone. You’ll help customers find the right solutions, maintain a welcoming environment, support showroom operations, and contribute to our culture of being Humble, Hungry, and Smart.

What You’ll Do
  • Greet and engage customers, creating a welcoming showroom experience.
  • Listen to customer needs, recommend solutions, and upsell products where appropriate.
  • Answer calls promptly and provide accurate, helpful information.
  • Process payments accurately and operate the cash register.
  • Maintain showroom cleanliness, organization, and visual standards.
  • Assist the Service team with parts requests and ensure messages are relayed promptly.
  • Support the Sales Manager with administrative tasks.
Requirements
  • 3–5 years of customer service experience.
  • Friendly, enthusiastic, and team-oriented, with a passion for, wellness, and helping others.
  • Strong communication, organizational, and multitasking skills.
  • Professional, positive mindset; patient and solution-focused with customers.
  • Comfortable using Microsoft Office (Word, Excel, Outlook) and learning new software.
  • Ability to work independently and as part of a team.
  • Flexibility to work weekends and occasional extended hours.

Reliability and dependability is a critical part of the job.

Monday through Friday schedule/9:30am-6:00pm

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Position Requirements
10+ Years work experience
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