Patient Service Specialist-Neurosurgery & Spine

Patient Service Specialist – Neurosurgery & Spine

Location:

92 Campus Drive, Suite A, Scarborough, ME 04074

Schedule:

Monday–Friday, 7:30 a.m.–4:00 p.m. (consistent schedule)

Remote Flexibility:
After approximately six months of training, team members may work remotely up to four days per week.

Job Category:
Clerical/Administrative Support
Req #: 56956
Date Posted:
Nov 12, 2025

For a limited time, Maine Health is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current Maine Health employees are ineligible; former Maine Health employees are ineligible until greater than 6 months separation from employment.

Maine Health is seeking a Patient Service Specialist (PSS) to join our Neurosurgery and Spine team in Scarborough. In this role, you’ll serve as the first point of contact for patients referred to our busy practice. You’ll help process incoming referrals, schedule appointments, and ensure each patient’s experience begins with exceptional service and efficiency.

We’re looking for someone who thrives in a collaborative, fast-paced environment and takes pride in providing compassionate, accurate support to patients and providers alike. While prior medical clerical experience is helpful, we’re willing to train the right candidate who demonstrates strong communication skills and a commitment to excellence in patient care.

Our Intake Department is a dynamic group of eight professionals dedicated to connecting patients with the specialized neurosurgical and spine care they need. Team members enjoy a supportive environment, meaningful work, and the flexibility to work remotely after training.

• Education:
  
  High school diploma or GED preferred.
• License/
  
  Certifications:
  
  N/A
• Experience:
  
  Six months of medical office experience required.
• Additional Skills/Requirements
  
  Required:
  
  N/A

With a career at any of the Maine Health locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

Maine Health policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.