Customer Service Associate III - SBO

Overview

Location:

Scarborough, ME
Facility:
Maine Health Corporate

Schedule:

Full Time
Job Category:
Clerical/Administrative Support
Req #: 53537
Date Posted:
Nov 11, 2025

The Customer Service Associate III – SBO role is the third level of a five level career path and is responsible for answering incoming phone calls from patients, guarantors, and others such as insurance companies, attorney offices, or other healthcare providers, processing payments using online module or payment device, ensuring payments are correctly applied to accounts, and assisting with researching and responding to patient correspondence and voicemails.

This role will possess a solid understanding of common medical billing practices and the revenue cycle process and learn more intermediate self-pay functions such as more in-depth work queue management and special projects.

• Education:
  
  High School Diploma or GED preferred.
• License/
  
  Certifications:
  
  N/A
• Experience:
  
  Two years of related experience in a healthcare field or two years of previous call center experience required. Demonstrates competency in all essential functions of a Customer Service Associate II – SBO role.
• Additional Skills/Requirements
  
  Required:
  
  Proficient Typing/keyboarding skills, Microsoft Office skills.
• Additional Skills/Requirements Preferred:
  Knowledge of CPT, HCPCS, ICD, and billing practices

With a career at any of the Maine Health locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

Maine Health remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

Maine Health policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.

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