Customer Support Specialist

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This range is provided by Pro Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$21.00/hr - $22.00/hr

12+ Month Assignment | Scarborough, ME

$21-22/hr

Onsite First 6–8 Weeks, Hybrid Potential Thereafter

Are you a driven, analytical problem-solver eager to grow your career with a leading, fast-paced organization? We’re seeking a motivated Customer Service Specialist for a ~12-month assignment that offers hands‑on training, expanding responsibilities, and the potential for long-term opportunity.

This is not a static role—it’s designed for someone who thrives in a learning environment, absorbs new systems quickly, and wants to broaden their skill set across customer service, sales support, and billing operations. If you’re a go‑getter ready to build a lasting career, we want to hear from you.

During the first weeks, you'll focus on foundational tasks such as order entry, fulfillment inquiries, troubleshooting, and communication management. As your knowledge grows, your responsibilities will expand to include:

• Managing complex order issues
• Collaborating closely with Sales and Billing teams
• Supporting customer relationships
• Problem‑solving across multiple platforms
• Serving as a key link between internal teams and customers

Candidates from backgrounds such as procurement, hospitality, logistics, or other high‑paced, customer‑centric environments often excel here.

We’re looking for someone who is:

• Analytical, detail‑oriented, and able to reason through complex issues
• Able to multi‑task across multiple systems with varied inquiries
• Tech savvy and quick to learn new software
• Curious, proactive, and motivated to grow in their career
• Skilled in both written and verbal communication
• Comfortable working independently while staying aligned with team goals
• Collaborative and solutions‑focused with strong relationship‑building abilities

You will:

• Provide customer support for a range of products, services, and equipment
• Answer inquiries, explain product features, and guide users on equipment or software
• Enter customer orders, manage fulfillment follow‑up, and resolve order issues
• Troubleshoot hardware, software, system, or communication problems
• Address billing questions and assist with Accounts Receivable needs
• Coordinate across teams to ensure smooth service delivery and issue resolution
• Maintain accurate records and documentation
  
  Support customer satisfaction and long‑term relationship success
• Assist with quality management and compliance requirements

• Strong analytical and reasoning abilities with excellent attention to detail
• Proven ability to multi‑task across systems and inquiries
• Outstanding interpersonal, verbal, and written communication skills
• Ability to work independently and collaboratively
• Highly organized, thorough, and eager to learn
• Proficiency with Microsoft Office

• SAP
• Microsoft Outlook & Share Point
• Adobe (basic editing)
• Based in Scarborough, Maine
• Full‑time onsite for the first 6–8 weeks of training
• Potential for hybrid work schedule (up to 2 days/week from home afterward)
• Requires extended computer and phone use

Associate

Temporary

Customer Service

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