Director, IT

Our client is a leading custom innovation house specializing in the development and manufacturing of award-winning beauty products, currently seeking a Director, IT to join the team.

Full Time, Permanent - Hybrid, located in Scarborough, ON.

Reporting to the Chief Financial Officer, the Director, IT ensures the seamless delivery of IT operations and leads the development and execution of the company's technology roadmaps. This role plays a key strategic and operational part in enabling business growth, ensuring security, and fostering innovation.

• Collaborate closely with the CFO and senior management to develop and execute IT strategies and objectives aligned with the company’s business goals.
• Design and implement IT roadmaps encompassing people, processes, and technology to drive operational excellence and innovation.
• Identify and evaluate emerging technologies to recommend solutions that enhance business processes and create efficiencies.
• Ensure robust service delivery models are implemented, monitored, and optimized for effectiveness and user satisfaction.
• Maintain oversight of IT infrastructure, applications, endpoints, and networks to ensure stability, efficiency, and security.
• Monitor and present key performance metrics, such as system uptime, project delivery timelines, and budget adherence, to leadership.
• Safeguard information assets through a “Security by Design” approach, ensuring cybersecurity controls are embedded across all systems.
• Develop and implement IT policies, procedures, and disaster recovery plans to mitigate risk and ensure business continuity.
• Research, design, and implement technological solutions that drive productivity, efficiency, and collaboration, including business intelligence and communication tools.
• Lead the adoption of cloud-based solutions, AI/ML, and advanced analytics where applicable to future-proof business operations and drive optimization.
• Partner with functional department leaders to collaborate on technology-enabled solutions that are scalable and cost-effective and address challenges and needs of their respective function.
• Lead, mentor, and develop a high-performing IT team, fostering collaboration, accountability, and innovation.
• Provide direct supervision to the IT team.
• Oversee system architecture, business applications, and helpdesk, delivering exceptional end-user support and incident resolution.
• Build a diverse and inclusive culture that values teamwork and continuous learning.
• Oversee IT projects from initiation to completion, including scope development, scheduling, resource allocation, execution, and lessons learned.
• Represent IT in all projects that impact any aspect of company technology.
• Partner with the CFO to manage the IT budget, ensuring cost-effective investments in technology and services.
• Evaluate vendor proposals and manage contracts to ensure alignment with business requirements and financial objectives.

• 10+ years of IT experience, with at least 5 years in an IT management or leadership role.
• Demonstrated success in designing and executing IT strategies, roadmaps, and related systems/processes.
• Post-secondary degree in IT, Computer Science, or a related field.
• Relevant certifications (e.g., ITIL, CISSP, PMP) are highly desirable.
• Deep knowledge of IT infrastructure, cloud-based solutions, cybersecurity, and enterprise applications.
• Proven ability to assess and implement new technologies to meet evolving business needs.
• Strong interpersonal skills with the ability to communicate complex technical concepts to diverse audiences.
• Demonstrated ability to lead and inspire teams, fostering a collaborative and innovative environment.
• Strong project management skills with a track record of delivering IT initiatives on time and within budget.
• Proactive, solutions-oriented mindset with the ability to drive organizational change through technology.

We are an equal-opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

We are dedicated to building a workforce that reflects the diversity of our customers and the communities in which we live and serve. We are committed to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you require accommodation throughout the hiring process, please let us know and we will work with you to meet your needs. Reasonable accommodation requests are considered on a case-by-case basis.