Senior IT Systems Analyst - Manhattan​/WMS

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Solutions Delivery Analyst IV role is designed to serve as a lead technical subject matter expert for assigned systems, services, or applications they deliver & support for specific functional areas. This role will lead Solution Delivery execution of mid to large-sized IT initiatives in partnership with the business driving value for Ahold Delhaize USA & our Brands. In addition to delivering new and innovative solutions for the business, this role will provide complete third level production support, engage with engineers on as needed basis, follow up to ensure all business services are operationally stable, monitor supplier performance and execution.

In addition, in this role the Solution Delivery Analyst IV is responsible for making long term recommendations for operational improvements and overseeing implementation of those recommendations to improve overall system stability for identified functional areas. This role is responsible for providing high quality technical support including knowledge updates, configuration and routine application updates, application patch management and overall continuous improvement expectations.

• Lead Technical SME for WMS systems, services and applications ranging from simple to most complex for an identified functional area.
• Coaches and mentors other members of the functional area to increase overall technical knowledge within the organization.
• Responsible for leading primarily mid to large-scale projects including driving the below listed activities:
  • Assist the PMO in resource management allocation and budget management associated with assigned project delivery.
  • Translate business needs identified by either the business and/or production owners into either agile stories or waterfall business requirements.
  • Partner with Solution Engineers in building out technical specifications that will deliver on identified business requirements and outcomes.
  • Work with the business and Quality Assurance in building out test cases/matrices that will ensure proper testing of solutions prior to production deployment.
  • Execute assigned tasks during System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re-execute tests as needed.
  • Work with Solution Engineers on failed test cases and any changes to technical specifications needed to meet solution outcomes.
  • In partnership with Service Delivery complete RUN Book Documentation and prepare for production support turnover.
  • Participate in Solution Implementation & Post Production Hyper Care Support.
• Responsible for and drive all third level technical support for application and systems services for a specific functional area.
• Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower-level Solution Delivery Analysts on a frequent basis.
• Accountable and responsible for supplier performance to deliver on technical support needs and service level expectations. Manage support relationship for mid to large-size software supplier relationships.
• Responsible for engagement with Engineers and Product Teams to ensure operational support needs are met and responsible for all technical engagement with senior SMEs and suppliers.
• Lead root cause analysis on complex issues and recommend and implement opportunities for continuous performance improvement of systems including through suppliers.
• Partner with Engineers, Product Teams, and business groups to deliver standard to complex configuration changes and routine Operational changes for the services/applications within established standards.
• Lead efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams.
• Responsible for identifying and driving end to end proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability.
• Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during…