AVAYA Voice L3 & Track Lead

• Candidate should have minimum 8+ years of relevant hand-on experience
• Candidate should be Avaya certified ASPS/AIPS/ACIS
• Should be expert in Avaya Aura Core Components such as CM, CMS, AES, Elite Contact Center, SM & SMGR, AAEP
• Should have excellent knowledge over various Redundancy/Reliabilities
• Should have excellent knowledge over ESS, LSP & SLS
• Should have hand-on experience over various H.323 & H.248 media gateways such as G650, G450, G430 etc
• Should have advance level hands on experience over Client's, SIP Call flow, ITFS, TFN, DID's, ISDN PRI's, SIP Trunks etc
• Should have advance hand-on Experience over T1/E1, H.323 protocol, SIP protocol, QoS, CODEC's such as G.711, G.729, etc
• Should have advance knowledge over various integrations in SIP/H.323 architecture for small to large enterprise
• Should have be expert in troubleshooting over capturing various traces such as MST, traceSM, Wireshark, stations, trunk traces etc
• Should be capable of troubleshooting complex scenarios where call is traversing through various SIP entities along with IVR
• Should have expert level of experience over updating firmware in various boards, Media Modules, Media Gateways etc
• Should have experience over monitoring tool such as Nectar RIG
• Should be capable of migrating/upgrading legacy infrastructure to latest platform
• Excellent communication skills & Presentation skills
• Candidate should be a good team leader & flexible as per business needs
• Have capabilities to handle incidents independently
• Have knowledge of processes for Incident and Problem management, Change Management
• Shall be able to handle client and attending one o one meeting weekly meeting etc
• Shall be able to share operations related Daily/Weekly reports
• Shall be able to prepare the monthly Capacity report
• Should have excellent skills in operations/projects and team handling
• Shall be able to resolve tickets within SLA independently

Adheres to standard operating procedures and should be capable to add value to knowledge base

Primary skills:
Network - Avaya Voice Level 3