Emergency Fleet Supervisor

AAA Emergency Fleet Supervisor

Fleet Supervisor

AAA Northern New England is seeking a motivated and experienced Fleet Supervisor to oversee fleet operations within an assigned territory. This leadership role is responsible for ensuring the safe, efficient, and cost-effective operation of the Club's fleet while providing direct supervision, coaching, and support to drivers.

The successful candidate will champion a culture of safety, accountability, operational excellence, and exceptional member service.

• Oversee the maintenance, repair, and operational readiness of fleet vehicles within the assigned territory.
• Coordinate vehicle repairs and preventive maintenance with external vendors and fleet mechanics to ensure safe, reliable, and cost-effective operations.
• Directly supervise and support drivers through coaching, training, performance management, corrective action, goal setting, and ongoing professional development.
• Promote compliance with company policies, procedures, regulatory requirements, and safety standards while fostering a positive and productive work environment.
• Monitor key operational performance metrics, including service levels, response times, territory coverage, vehicle availability, and overall service delivery.
• Identify operational issues and implement corrective actions and process improvements to improve efficiency, safety, and service quality.
• Develop and manage driver schedules to maintain adequate staffing levels, minimize unnecessary overtime, and support driver well-being and safety.
• Investigate, address, and resolve customer and service-related concerns involving drivers and fleet operations.
• Maintain accurate and up-to-date records for all fleet vehicles, including inspections, registrations, maintenance history, repairs, and compliance documentation.
• Ensure all vehicles remain legally operable, properly maintained, and ready for service.
• Assist with recruiting, onboarding, orientation, and training of new drivers.
• Serve as a driver when operational needs require, as assigned by management.
• Partner with leadership and other departments to identify opportunities to improve fleet reliability, operational efficiency, safety, and member service.

• Proven experience in roadside assistance, fleet operations, transportation, towing, automotive service, or a related operational environment.
• Demonstrated supervisory or leadership experience, including employee coaching, performance management, corrective action, goal setting, and performance evaluations.
• Strong knowledge of tow vehicles, fleet equipment, vehicle maintenance practices, and fleet operations.
• Thorough understanding of automotive systems and diagnostic technologies, including fuel injection systems, alarm systems, tire pressure monitoring systems (TPMS), troubleshooting, and preventive maintenance.
• Familiarity with vehicle specifications, repair costs, maintenance requirements, and fleet budgeting considerations.
• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, Access, and PowerPoint, as well as PDF editing software.
• Experience using Workday or similar workforce management, HR, or business systems.
• Strong organizational, problem-solving, analytical, and decision-making skills.
• Ability to effectively manage multiple priorities in a fast-paced operational environment.
• Ability to work collaboratively with drivers, vendors, mechanics, leadership, and other internal and external partners.

The ideal candidate is a hands-on leader who combines fleet and automotive knowledge with strong people-management skills. You should be comfortable making decisions in a fast-paced environment, addressing operational challenges, developing employees, and ensuring that…