Vice President of Program Partnerships

The Vice President of Program Partnerships provides executive leadership and strategic oversight of the client partnership, ensuring alignment between client objectives, operational execution, financial performance, and long-term program success. This role oversees Program Partnerships, Operations, Planogram and Floorplan, and Innovation while serving as the primary executive relationship for client leadership.

Through strategic leadership and cross-functional collaboration, this role drives operational efficiency, revenue growth, customer satisfaction, and brand reputation while ensuring financial targets are met and program objectives align with broader organizational goals. The Vice President of Program Partnerships is accountable for business stability, innovation, and sustainable growth while fostering a people-centered culture grounded in servant leadership, collaboration, and a commitment to helping employees grow.

• Provide executive leadership and strategic oversight for the overall client partnership, ensuring alignment between client objectives, program priorities, operational execution, financial performance, and long-term business goals.

• Serve as the primary executive relationship for client leadership, building trusted partnerships, maintaining executive-level communication, and aligning stakeholders on strategic initiatives, performance expectations, business priorities, and growth opportunities.

• Champion a culture of servant leadership, collaboration, and continuous development, empowering leaders to invest in their teams and helping employees grow.

• Oversee performance across all program functions, including Program Partnerships, Operations, Planogram and Floorplan, and Innovation, ensuring consistent execution, cross-functional collaboration, accountability, and achievement of client expectations and established service levels.

• Maintain accountability for overall program financial performance, including budgeting, profitability, forecasting, cost management, and resource allocation. Use financial reporting, operational metrics, client feedback, and key performance indicators to evaluate results, inform strategic decisions, and improve business outcomes.

• Drive operational excellence, customer satisfaction, and business stability by proactively identifying and resolving barriers, managing escalated issues, anticipating operational, financial, workforce, and client-related risks, and implementing solutions that strengthen service delivery and program continuity.

• Lead strategic business planning, program development, and continuous improvement initiatives that strengthen the client partnership, expand service capabilities, improve operational effectiveness, and support sustainable business growth.

• Provide executive oversight and strategic direction for innovation, technology, automation, and AI initiatives in partnership with the TruX AI Director of Innovation, as well as merchandising planning and execution in partnership with the Planogram and Floor Plan Director, ensuring alignment with client objectives, quality standards, and evolving business needs.

• Partner with the Sr. Director of Program Partnerships and Sr. Director of Operations to align day-to-day program execution, field operations, workforce planning, communication, and service quality with client expectations and overall business objectives.

• Lead, coach, and develop senior leaders and associates by establishing clear performance expectations, strengthening leadership effectiveness, supporting succession planning, and fostering a culture of accountability, collaboration, innovation, and continuous improvement.

• Communicate program performance, financial results, strategic initiatives, risks, and opportunities to executive leadership and client stakeholders through clear, timely, and actionable reporting. Ensure compliance with company policies, contractual obligations, client requirements, and applicable federal, state, and local laws and regulations.

• 10+ years of progressive experience in retail, client partnerships, operations leadership, or a related field.

• Bachelor’s degree preferred; equivalent relevant experience considered in lieu of a degree.

• Demonstrated experience leading complex, multi-functional, large-scale retail operations, and executive-level client relationships.

• Proven experience overseeing financial performance, including budgeting, profitability, forecasting, cost…