Parts & Production Coordinator

About CSN Brimell Collision

In 1970, CSN Brimell started out as a 1000 sq ft. Collision Repair Centre located in Scarborough, ON. Today, CSN Brimell is an 18,000 sq ft. state of art facility and has been recognized in the collision industry for its forward thinking and production processes. CSN Brimell has several Original Manufacturer certifications and is a “preferred” collision repair shop for most major insurance companies.

The Parts and Production Coordinator plays a crucial role in ensuring the efficient operation of the collision repair facility by managing parts logistics and overseeing the production process from start to finish. This role requires strong organizational skills, attention to detail, and the ability to work collaboratively with multiple departments. The coordinator is responsible for ensuring that all necessary parts are available, repairs proceed smoothly, and production targets are met.

Parts Management:

• Assist estimators with parts sourcing, pricing, and availability confirmation.
• Receive, inspect, and verify parts orders from vendors, ensuring correct quantities and undamaged shipments.
• Sign for deliveries and promptly enter parts into the management system.
• Mirror match parts to disassembled components or reference photos for accuracy.
• Organize and label parts with repair order (RO) information for easy tracking and retrieval.
• Monitor and track outstanding parts orders, ensuring timely updates on estimated time of arrival (ETA) and backorders.
• Process and track returns and credits for incorrect or defective parts.
• Maintain an organized and safe parts storage area in compliance with health and safety standards.

Production Coordination:

• Oversee the repair process from start to finish, ensuring timely and efficient workflow.
• Maintain a sense of urgency regarding completion targets and changing priorities.
• Distribute work among technicians to maximize efficiency and track productivity.
• Plan and prepare for scheduled repairs by ensuring necessary parts, paint codes, and equipment are ready in advance.
• Conduct regular production meetings to review work-in-progress (WIP), set expectations, and communicate priorities.
• Work closely with estimators and technicians to resolve issues and minimize production delays.
• Monitor shop cleanliness and ensure waste materials are disposed of according to shop policies.
• Ensure adherence to health and safety guidelines, including WHMIS and PIPEDA compliance.
• Arrange sublet services for additional repair needs, such as calibrations, tinting, PDR, and alignments.
• Assist in scheduling and balancing workloads to maintain shop efficiency.
• Maintain communication with front-end staff to ensure accurate updates for customers and insurance providers.

Job Related Functional Technical Knowledge:

• Utilize Mitchell Connect and Audatex software
• Understand the flow of repair process in the shop
• In depth understanding of OEM Procedures
• In depth knowledge of Health and Safety guidelines

Qualifications, Experience and other requirements:

• Minimum 1-3 years of experience in an automotive or collision repair setting.
• Strong understanding of inventory management and automotive parts logistics.
• Familiarity with repair management systems (e.g., Summit, Mitchell, Audatex) is an asset.
• Knowledge of insurance Direct Repair Programs (DRP) and guidelines.
• I-CAR training or certification is an asset.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Valid ‘G’ Class (or equivalent) driver’s license with a clean abstract.
• Ability to lift up to 50 lbs occasionally.

Personal Attributes:

• Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
• Communication style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English and French, with the ability to communicate and interact effectively with co-workers.
• Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions
• Problem solving: Has a critical thinking…