Customer Service Advisor

Customer Service Advisor

£26,624 per annum (£12.80 per Hour) + Benefits

Scarborough, North Yorkshire (Close to A64, Seamer Train Station and Free Parking Onsite)

Full-Time, Permanent

40 Hours per Week

We have a fantastic new job opportunity for a Customer Service Advisor to join a busy customer service and returns team within an established online retail environment.

As a Customer Service Advisor you will handle calls and enquiries, provide excellent customer support, process orders and payments, and help customers with returns, exchanges, delivery updates and product sizing information.

The role requires strong communication skills, attention to detail, computer literacy and the ability to multi-task while maintaining a professional telephone manner.

This Customer Service Advisor role is ideal for someone who enjoys working as part of a team, can work independently when required and takes pride in achieving the best outcome for customers.

• Customer Enquiries: Respond to all calls and enquiries in line with department standards and expectations
• Customer Support: Provide exceptional support to achieve the best outcome for customers using internal bespoke systems
• Order Processing: Create customer orders and process payments accurately
• Returns And Exchanges: Work through customer returns and exchanges in a timely and professional manner
• Parcel Tracking: Track parcels and liaise with couriers to follow up on delivery progress
• Product Information: Accurately measure garments to provide sizing information to customers
• Customer
  
  Experience:
  
  Maintain a high standard of in-house service across various customer service functions
• Team Support: Work effectively as part of the team while also managing tasks independently

• Customer Service Focus: Passionate about delivering exceptional customer service
• Attention to Detail: Able to demonstrate a high level of detail consciousness
• Communication
  
  Skills:
  
  Excellent telephone manner with confident and professional engagement
• Customer Needs: Able to successfully meet the needs of customers
• Multi-Tasking: Able to manage multiple tasks efficiently during busy periods
• Teamwork: Able to work as part of a team and independently
• Computer Literacy: Confident using computers with proficiency in Excel
• Flexibility: Able to work on a rota basis with some flexibility

• Free onsite parking
• Staff discount
• Store discount
• Casual dress code
• 28 days holiday, including bank holidays

JOB
-P14789