Onsite IT Support Engineer

We're hiring a Onsite IT Support Engineer( IT Support Centre Analyst II) who thrives on solving technical challenges and creating seamless customer experiences. If you're passionate about helping people and love troubleshooting, this role offers the perfect blend of technical work and customer impact.

As the Onsite IT Support Engineer , you are responsible for supporting Schneider Electric workplace and infrastructure equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to.

What will you do?
Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk
Provide HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one
Provide Hand & Eyes support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team
Ownership of Local equipment and data
Support of BU specifics such as R&D, GSC, FSE, CCC, Treasury with high level of services
Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals
Provide IT support based on Tech Stop model  
Provide physical on-site and/or remote support services for end users in remote locations
Provide on-site support for any activities for server maintenance upgrades
Provide L1 support for audio/ visual equipment
Provide VIP support with high level of services
Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users
Perform and support hardware and software IMACDs, reinstallations, updates and downloads
To be aligned with Employee Experience teams & strategy
To be Digital Citizen model, business partner and IT role model   
Be a partner in change management adoption, new ways working and ATAWAD
To be guarantor of Schneider Digital Strategy, policies, and rules What qualifications will make you successful
3+ years end user support experience in different platforms
Experienced with ITSM tools and VIP user's support
Microsoft certified professional
SCCM, AD, McAfee, MS Outlook, Office 365, Service Now
Needs to be continually learning the latest platforms and technology tools
Overall technical understanding of all IT platforms and services (e.g., networking, hardware, web development, app development, cloud computing, etc.)
End User mindset oriented
Excellent verbal and written communications skills.
Excellent interpersonal skills
Excellent research, analytical, and problem-solving skills What's in it for me?
Join a collaborative team that invests in your growth and technical development
Build expertise through training programs, certifications, and hands-on experience
Make a visible impact on customer satisfaction and business operations
Enjoy a role that balances technical challenges with meaningful customer interactions

Bring your troubleshooting talent and customer passion to a team that's ready to welcome you - apply today!

#CVL

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this UK based position, the expected pay range is GBP 37,600 - GBP 56,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United Kingdom. Our pay ranges are determined by the local market.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, and confidential counseling for life's challenges.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company…