Senior Manager Regional Service Delivery GB & EMENA

Position Title:

Senior Manager Regional Service Delivery GB & EMENA (GB)
Position Type:
Regular
- Full-Time

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Requisition  In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.

About the Role Mc Cain  has embarked on an ambitious digital transformation spanning Agriculture, Manufacturing, and Commercial capabilities - all in service of our purpose:
Celebrating real connections through delicious, planet-friendly food.

As Sr Manager, Regional Service Delivery for EMENA/GBI, you will be the primary liaison between our Digital Technology organisation and the management teams across your designated regions. Reporting to the VP, IE&O (with a dotted line to the VP Digital Technology EMENA/GBI), you'll navigate the complexity of managing infrastructure operations across diverse legal jurisdictions, championing an AI-first, cloud-first strategy and enabling the teams around you to work smarter and more effectively.

Location:

Scarborough, GB or Amsterdam, NLWhat You'll Be Doing.

Providing strategic leadership and operational oversight for Service Delivery across EMENA and GBI, with direct managerial responsibility for the UK, France, and the Netherlands Managing and maintaining accountability for the Regional Digital Technology budget (OPEX and CAPEX), identifying cost-saving opportunities through vendor consolidation and process automation.

Leading and supporting the establishment of new manufacturing facilities across the region, ensuring seamless integration of service delivery, OT, automation, and physical security capabilities.

Ensuring adherence to Industry 4.0 and Automation strategies across all manufacturing facilities.

Leading high-stakes negotiations with global technology vendors to secure favourable SLAs and pricing structures.

Championing an AI-first and cloud-first strategy, leveraging Generative AI, Microsoft Copilot, intelligent automation, machine learning, AIOps, and cloud-native platforms to improve service delivery and operational outcomes.

Driving large-scale organisational change across the region, building a data-driven culture and embedding responsible AI practices.

Monitoring performance metrics and using data-driven insights to continuously optimise service quality and customer satisfaction.

Acting as a key liaison to senior management and stakeholders, reporting on progress, risks, and achievements across regional operations.

Fostering a culture of continuous improvement, innovation, and team development

What You'll Need to Be Successful.

A Master's degree in a technical field.

At least 10 years' experience leading a technology team, with 5+ years in a global or matrixed manufacturing environment.

Certifications in ITIL 4 Master, PMP, COBIT, Cloud and/or AI.

Experience with Microsoft Azure and AI tools such as Copilot and Claude is a plus.

Proven experience delivering IT services (Server, Network, Compute) in a production environment, including incident, problem, and change management in plant settings.

A track record of overseeing regional service delivery across multiple countries — ideally including UK, France, and the Netherlands.

Experience setting up or ramping up new manufacturing plants or similar large-scale operational projects.

A history of achieving operational targets across customer satisfaction, cost efficiency, and compliance.

Strong leadership of diverse teams, with a commitment to development, continuous improvement, and stakeholder management.

Benefits.

Although we do encourage you to taste the goods, you'll be pleased to know we don't pay you in chips. Alongside a competitive salary, you'll enjoy:

Private healthcare cover

Annual bonus…