Service Manager

Go back York and Scarborough Teaching Hospitals NHS Foundation Trust

The closing date is 27 July 2026

An exciting opportunity has arisen for an enthusiastic and well‑motivated individual to join the Family Health Care Group as a Service Manager for Obstetrics & Gynaecology. The post will be based at Scarborough Hospital, with possible travel to York Hospital.

The successful candidate requires excellent communication and team‑working skills, and will work closely with clinical and non‑clinical staff on a daily basis, organising and prioritising both their own workload and that of others. They must exercise sound judgement in problem‑solving and demonstrate delegation, negotiation and motivation skills, with a flexible, patient‑centred approach.

The successful candidate will be required to:

• Provide daily management support, ensuring smooth operation of all directorate services.
• Assist the Operational Manager in maintaining and developing clinic and theatre timetables, resident doctor rotas, clinic templates, appointment systems, and theatre scheduling.
• Support the Operational Manager in investigating and responding to patient complaints and concerns promptly, in line with Trust policy.
• Monitor patient pathways, including activity and waiting‑list monitoring for both outpatient and inpatient patients to meet access targets.

Responsibilities also include line‑managing a team of secretarial and administrative staff, acting as an appointment panel member, recruitment, conducting personal development reviews, and handling initial or subsequent disciplinary, grievance, sickness absence and performance issues.

Ensure appropriate training is delivered, manage individual staff work allocation effectively, and reallocations as required to meet service needs.

We offer a range of benefits to support our staff, including:

• Access to the NHS Pension Scheme with generous benefits for retirement and dependants.
• 27 days holiday, rising to 33 days depending on NHS Trust service.
• A variety of paid and unpaid leave covering emergency and planned leave.
• Confidential personal, work, family and relationship support through our Employee Assistance Programme.
• NHS Car Lease scheme and Cycle to Work programme.
• Extensive learning and development opportunities.
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from various providers.

• GCSE Level or equivalent;
  Maths and English at C or above.
• Degree level or equivalent experience.
• Minimum 3 years of administrative experience, including at least 1 year of staff management/supervisory experience.
• Word processing and computer literacy skills to RSA3/NVQ3 Level.
• Experience dealing with sensitive and/or complex situations.
• ECDL certification.
• Understanding of RTT 18‑week pathway.
• Experience working within the NHS.

• Self‑discipline and motivation to work independently while able to motivate others.

• Ability to organise and prioritise own workload and that of others.
• Developed communication skills.
• Effective teamwork.
• Sound judgement in problem‑solving and recognising situations requiring advice.
• Delegation, negotiation and motivation skills.
• Experience managing organisational change, e.g., restructures and job requirement changes.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring a Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

We hold the Gold Award from the Defence Employer Recognition Scheme and support Defence personnel, including applications for employment.

York and Scarborough Teaching Hospitals NHS Foundation Trust