Customer Assistant - Operations

All the details

• Week 1 – Monday 12:00-20:30, Wednesday 03:30-12:00, Friday 12:00-20:30, Saturday 12:00-20:30
• Week 2 – Sunday 10:00-18:30, Monday 12:00-20:30, Wednesday 03:30-12:00, Friday 12:00-20:30

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You will be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. Work across the wider store where needed, keeping up with the pace and demands of retail.
• Being digitally confident is essential. Use digital tools to track deliveries and manage stock efficiently, focusing on availability and speed.
• Being a team player is essential. Collaborate across functions and support colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, adapt quickly to keep things moving.

This is a role for people who move with purpose.