Manager, Social Work

Main office base can be any of our Triage offices in the following locations, travel across all areas will be required. Hull & East Riding, York & Central Yorkshire, Northallerton & North Yorkshire, Scarborough & Coastal Yorkshire., HU1

Contract Type:
Full Time Permanent

Salary: £40,000 (depending on experience)

Working Hours:

35 hours per week 9am – 5pm, Monday to Friday

At Triage, we help people overcome barriers to employment, build confidence, develop skills and move towards brighter futures.

We're looking for a motivated and people-focused Performance Manager to lead a team of Employment Mentors, Employer Engagement colleagues and an Activities Co-ordinator supporting young people towards sustainable employment

This is an opportunity to lead from the front, developing colleagues, driving performance and ensuring every participant receives the support they need to progress into sustainable employment. You'll play a vital role in creating positive outcomes for young people whilst building a high-performing, supportive and accountable team culture. Success in this role relies on your ability to drive performance whilst maintaining high standards of quality, compliance and people development.

We believe great work starts with great people, so we make sure our colleagues feel supported, valued and empowered to succeed.

• Birthday off every year
• Additional annual leave for length of service
• Two paid volunteering days annually
• Employee Assistance Programme
• Discounts, rewards and wellbeing support
• Pension and life assurance
• Cycle to Work Scheme
• Ongoing learning and development
• Career progression opportunities

At Triage, we don't just offer jobs. We build careers. We're committed to developing our people through training, coaching, mentoring and opportunities to grow within the organisation . Many of our colleagues have progressed into new roles, gained qualifications, and expanded their skills whilst making a positive difference to the lives of others.

You’ll become part of a team that:

• Supports and encourages one another
• Shares ideas and best practice
• Celebrates success together
• Lives our values every day

You’ll lead a team of frontline employability professionals to deliver high-quality support that helps young people overcome barriers and move into sustainable employment.

Responsible for team performance, participant outcomes, quality and compliance, you’ll use coaching, caseload management and performance insight to drive continuous improvement and ensure contractual targets are achieved.

Working closely with employers, Jobcentre Plus and local partners, you’ll support the development of opportunities that enable participant progression and positive employment outcomes whilst fostering a high-performing and accountable team culture.

• Lead, motivate and support a team of Employment Mentors, Employer Engagement colleagues and an Activities Co-ordinator to deliver high-quality employment support services.
• Set clear expectations and monitor individual and team performance against contractual targets and service standards.
• Conduct regular one-to-one meetings, coaching sessions, observations and performance reviews to support colleague development and continuous improvement.
• Review caseloads regularly to ensure participants are progressing effectively through their journey and receiving the right level of support.
• Support recruitment, onboarding and induction activities, ensuring new colleagues understand programme requirements, performance expectations and ways of working.
• Foster a positive, inclusive and accountable team culture where…