Application Support Specialist

• 2nd-level support for logistics and customs applications

• Development, maintenance and optimization of interfaces and profile chains in middleware

• Independently handle tickets and incidents

• Perform technical preliminary analyses

• Serve as a point of contact for internal users and prepare status updates

• Create technical documentation and user guides

• Support training activities and promote knowledge transfer

• Drive continuous optimization of data processing workflows

• Identify system and process weaknesses and propose improvements.

• Completed vocational training in IT or a comparable qualification in the freight forwarding or logistics environment
• Professional experience in IT support
• Experience in 2nd-level support is an advantage
• Good technical understanding of applications, interfaces and business processes
• Independent, structured and solution-oriented working style
• Very good German language skills, spoken and written
• English skills are an advantage.

Demonstrates expertise in 2nd-level support for logistics and customs applications, with a strong focus on optimizing data processing workflows and creating technical documentation. Proficient in identifying system weaknesses and proposing effective improvements while facilitating knowledge transfer through training activities.

• 2nd-Level Support
• Logistics Applications
• Technical Documentation
• German Language Skills
• Process Improvement

• IT Support
• Middleware Development
• Interface Optimization
• Technical Analysis
• Data Processing Workflows

• Independent Working Style
• Structured Approach
• Solution-Oriented Mindset

• Vocational Training in IT

• Freight Forwarding
• Logistics Environment
• User Guides
• Knowledge Transfer
• Status Updates