Senior Salesforce Support Analyst

Senior Salesforce Support Analyst Our website uses cookies. By continuing to browse our site you are agreeing to our Cookie Policy.# Careers## Senior Salesforce Support Analyst Apply:
1124 Tower Road, Schaumburg, IL 60173:
Posted Yesterday:
JR100116

Novaspect, Inc., an Emerson Local Business Partner and a global leader in process systems and solutions, is currently offering an opportunity for a Senior IS Support Analyst to join our fast-paced, customer-oriented team in Schaumburg, IL. This individual will serve as a Tier 3 technical resource and subject matter expert within our enterprise Information Systems team. In this role, you will be the go-to escalation point for complex issues, ensuring the stability and performance of our core business applications—CRM (Salesforce) and ERP (IFS)—and related enterprise systems.

You will collaborate with business leaders, optimize workflows, and help shape how technology drives operational excellence across the organization.
** Senior Salesforce Support Analyst*
* *
* Essential Duties and Responsibilities:

*** Act as the primary escalation point for complex technical issues from Tier 1 and Tier 2 support teams
* Perform root cause analysis and resolution of incidents across enterprise applications, endpoints, and infrastructure components
* Troubleshoot and resolve complex technical issues spanning enterprise applications, endpoints, connectivity, and integrations
* Provide advanced support and configuration troubleshooting for key business systems, including Salesforce, IFS, and Share Point
* Liaise with internal stakeholders and vendors to resolve application issues, implement updates, and optimize workflows
* Maintain user roles, permissions, and workflows as directed by system administrators or business owners
* Collaborate with business owners to translate operational needs into system configurations, ensuring solutions are scalable and aligned with business goals
* Own and manage escalated tickets in the ITSM platform; ensure timely resolution and adherence to SLAs
* Document recurring issues, resolutions, and knowledge base articles to reduce future escalations
* Support incident response, change management, and operational readiness for system changes or deployments
* Partner with business units to identify system improvement opportunities and support departmental technology needs
* Contribute to application enhancement projects, system upgrades, and rollout of new digital tools
* Mentor junior analysts and contribute to team development through documentation and informal coaching
** Requirements
* *** Senior Salesforce Support Analyst*
* ** Education/of

Experience:

*** Bachelor’s degree in Information Systems, Computer Science, or related field—or equivalent practical experience
* 4+ years in a technical support, systems analyst, or enterprise application support role
* Salesforce Certified Platform Administrator credential required
* Proven success in supporting business-critical systems and resolving escalated Tier 2/3 technical issues
* Experience supporting or administering Salesforce
* Experience supporting or working within an enterprise-level ERP platform (IFS is a strong plus)
* Solid SQL, T-SQL and/or PL/SQL scripting skills
* Strong analytical skills, attention to detail, and commitment to process improvement
* Excellent communication and documentation skills, with a strong customer service orientation
** Senior Salesforce Support Analyst*
* *
* Additional Qualifications:

*** Familiarity with SharePoint or other document workflow platforms
* Working knowledge of ITSM tools (e.g., Remedy force, Service Now, Jira Service Management)
* Understanding of ITIL processes and best practices.
* Ability to work independently, manage competing priorities, and communicate…