NOC Dispatch Agent; Hybrid

Position: NOC Dispatch Agent (Hybrid)
Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we are dedicated to "Solving for safer." We build and connect technologies that help protect people, property, and places. Our Managed and Support Services organization provides an essential foundation for our customers, helping to ensure mission-critical systems operate with reliability, clarity, and continuous support across the safety and security ecosystem.

Job Description

Motorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role, while there is not an immediate opening, we want to build relationships with prospective candidates like you. If your background is a match to our requirements, we’ll follow up with an exploratory conversation. At Motorola Solutions, everything starts with our people. We help people be their best in the moments that matter by supporting the critical communication and technology needs of our customers.

As a Service Desk Representative, you will join an inclusive, collaborative team delivering direct frontline technical support. In this role, you will analyze customer needs, facilitate issue resolution, and coordinate with internal engineering and operations groups to maintain operational excellence. We foster a people-first culture committed to ongoing professional growth, providing comprehensive foundational training that prepares you for long-term career advancement within our global organization.

Candidates with equivalent practical experience are encouraged to apply.

Key Responsibilities

• Frontline Support & Troubleshooting – Interface directly with customers to analyze technical inquiries and facilitate timely troubleshooting
• Drive end-to-end resolution of support requests while maintaining professional service standards
• Coordinate cross-functional incident escalation by managing tickets with specialized technical support teams
• Customer Success & Relationship Management – Develop and maintain collaborative relationships with enterprise and public sector partners
• Help to provide clear, actionable communication during high-tempo operational periods
• Operational Excellence & Technology – Utilize ticketing platforms, Windows, and Google workspace applications to document and streamline support workflows
• Adapt to evolving technical environments and internal processes to support 24/7/365 service continuity

Job Requirements

• High School Diploma or 1+ years of experience in customer service
• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Technical Expertise

• Operating Systems & Productivity Tools to navigate Windows environments and Google Workspace applications
• Ticketing Systems to manage, route, and document technical customer interactions
• Professional Experience – Customer Interaction to facilitate prompt problem resolution in fast-paced operational environments
• Cross-Functional Collaboration – to coordinate troubleshooting efforts across internal partner teams

Preferred Qualifications

• Bachelor's degree in a technical or business discipline
• Active Navy CAC clearance or prior experience working…