Help Desk Administrator; Hybrid

Position: Help Desk Administrator (Hybrid)
About Byline Bank

Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc. (NYSE:BY), is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.9 billion in assets and operates over 40 branch locations throughout the Chicago and Milwaukee metropolitan areas.

Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing and U.S. Small Business Administration loans. Byline Bank is a member of FDIC and an Equal Housing Lender.

Some of our recent recognitions include:

• U.S. News & World Report’s Best Companies to Work for in the Midwest ,  and Best Companies to Work for in Finance and Insurance & Overall .
• Newsweek’s America’s Greatest Midsize Workplaces for Women 2026
• Best Companies Group’s Best Remote and Hybrid Workplaces in America 2026
• Chicago Sun Times Chicago’s Best Workplaces 2024, 2025
• Best Companies Group and Illinois SHRM (Society for Human Resource Management) Best Workplaces in Illinois 2024, 2025, 2026

By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you.

About

The Opportunity

At Byline Bank, we're looking for hardworking, client-focused individuals to join our dynamic team. As part of our organization, you'll have the opportunity to contribute to the success of our clients and make a real difference in the communities we serve.

Objective Of Position

The Help Desk Administrator is responsible for serving as the liaison between employees and technology by helping with fielding requests for assistance with computer systems, software applications, or other technical issues.

Duties And Responsibilities

• Help provides technical support for computer hardware and software issues to internal clients including employees in other departments and external clients such as customers or vendors.
• Works with internal teams to identify and implement new technologies that could improve efficiency within the company.
• Help with training to employees on how to use computer programs effectively or efficiently.
• Answers phone calls from customers or other business contacts who have questions about products or services offered by the company.
• Coordinates with IT staff to repair or replace malfunctioning equipment.
• Interfaces with all departments in the event of a system failure, reports downtime occurrences and reasons and directs repairs as needed. Contacts users continually until issue is resolved.
• Help coordinates installation of hardware and software and implementation of procedure.
• Performs basic security functions as required.
• Ensures that all users are following correct electronic banking/information security procedures.
• Interacts with supervisors and managers to determine requirements for new or modified software and hardware.
• Effective communication skills, both written and verbal
• Strong analytical and logical problem-solving skills, Identifying and reporting system alerts or outages
• Create and maintain knowledge base articles with troubleshooting steps and common solutions.
• Log and prioritize support tickets within a ticketing system.
• Tracking and updating inventory of computer hardware.
• Develop and distribute user guides and provide documentation (or Update current documentation) on new processes.
• Ability to work independently or with a team.
• All other duties as assigned.

Note:

Nothing in this job description restricts…