Credit & Collections Specialist

Credit & Collections Specialist

Remote - Required to be located in the United States.

The Credit & Collections Specialist manages customer credit exposure and ensures timely collection of receivables, with a strong focus on duty collections related to customs entries and international freight. The role requires effective phone communication, professional email follow-ups, and the ability to resolve billing issues in a fast-paced logistics environment.

• Review customer credit applications and trade references.
• Recommend credit limits and terms per company policy.
• Monitor credit exposure, especially high-duty accounts.

• Conduct daily phone and email outreach for past-due invoices, duty charges, and outstanding balances.
• Prioritize duty collections to ensure timely recovery of customs-related charges.
• Document all collection activity and coordinate with the AR Manager on delinquent accounts.
• Work with customs brokerage to verify duty amounts and billing accuracy.
• Ensure customers understand duty obligations and follow up on unpaid duty invoices.
• Collaborate with internal teams to resolve billing discrepancies and provide required documentation.
• Prepare weekly aging reports and duty-specific summaries.
• Ensure compliance with credit policies, SOX controls, and industry regulations.

• 2-4 years of credit, collections, or AR experience; logistics or customs brokerage preferred.
• Strong phone communication and negotiation skills.
• Excellent written communication for email follow-ups.
• Experience with duty collections or customs billing preferred.
• Proficiency with ERP/AR systems (e.g., Net Suite, Cargo Wise).
• Strong organizational skills and ability to manage a high-volume account portfolio.

• High-volume B2B collections experience.
• Knowledge of customs entry processes and duty billing.
• Familiarity with credit tools such as Dun & Bradstreet.
• Strengths in communication, customer service, problem solving, and time management.

Janel Group is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic under applicable law.