Senior Onboarding Manager, Ordering

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.

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Great onboarding turns complex technology into a great customer experience.

PAR is looking for a Senior Onboarding Manager, Ordering to lead some of our most complex enterprise restaurant implementations, helping customers successfully migrate to and launch on PAR’s digital ordering platform.

This is a senior individual contributor role built for someone who loves owning the work. You’ll lead enterprise implementations from kickoff through go-live, bring structure to complex and ambiguous projects, and serve as a trusted advisor to customers and internal partners.

You’ll join as a senior IC, but there is meaningful opportunity to expand your leadership impact as the function grows. That could include taking greater ownership of team practices, mentoring other onboarding professionals, influencing how the function scales, and growing into broader leadership responsibilities based on business needs and demonstrated impact.

Remote - New York, Texas, Pennsylvania, Florida, North Carolina, Minnesota, Colorado, Georgia, Illinois

Director, Program Management

• 3-5+ years of experience minimum in SaaS onboarding - adjacent experience that would be considered includes implementation, project management, technical consulting, or a closely related customer-facing function.
• Experience with in the Quick Service Restaurant (QSR) technology industry on tools like digital ordering, menu/catalog mapping, POS integrations, or first- and third-party ordering channels is especially valuable.
• It is not absolutely required, but candidates with this experience will be highly prioritized.
• To expand, experience with restaurant technology, restaurant operations, POS, delivery platforms, or franchise environments is strongly preferred.
• Technical fluency with SaaS platforms and integrations.
• A track record of independently leading complex enterprise implementations and migrations, ideally supporting multi-location customers.
• Strong project management skills, including scoping, timeline ownership, risk management, governance, and executive-level status communication.
• The ability to take an ambiguous problem, create structure around it, and drive it forward without waiting for every answer to be defined.
• Excellent customer-facing communication skills and the ability to translate complex technical challenges into clear, actionable recommendations.
• Comfort balancing competing customer needs, technical dependencies, internal priorities, and timelines.
• A continuous-improvement mindset. You don’t just execute a process. You notice what isn’t working and help make it better.

• Lead onboarding (including enterprise) engagements end to end, from kickoff and technical discovery through scoping, menu build, integration testing, staged rollout, go-live, and hypercare.
• Own project plans, timelines, dependencies, risks, governance, and stakeholder communication, bringing strong project-management…