Sr. Solutions Architect, ServiceNow; CMDB

AtPresidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights.

As a Sr. Solutions Architect, CMDB at Presidio, you will lead the design, implementation, optimization, governance, and remediation of Service Now CMDB and CSDM solutions for enterprise clients. You will serve as a strategic advisor for customers, helping them establish scalable data models, improve CMDB data quality, mature CSDM adoption, and connect configuration data to measurable business outcomes. This position requires deep hands-on Service Now CMDB expertise, strong command of CSDM and Service Now Data Foundations, and a proven ability to lead workshops, guide technical teams, and mentor less experienced architects.

This is a remote role within the Continental United States and will require 10% travel.

• Lead and mentor teams of Associate, Staff, and Senior Solution Architects to deliver world-class CMDB and CSDM solutions.
• Serve as a senior Service Now CMDB and CSDM subject matter expert, shaping architecture, governance, remediation strategy, and delivery quality across customer engagements.
• Develop and maintain repeatable methodologies, accelerators, and service offerings for CMDB implementation, CMDB remediation, CSDM adoption, and data governance.
• Support and influence the architectural direction of products, projects, and the CMDB Center of Excellence, with a focus on measurable business outcomes and scalable delivery.
• Review and refine statements of work, estimates, and solution approaches to ensure alignment with customer objectives and value-based deliverables.

• Lead CMDB, CSDM, and Service Now Data Foundations workshops with BPC support, ensuring technical, process, governance, and business requirements are addressed.
• Guide customers through CMDB maturity assessment, CSDM roadmap development, service awareness, data ownership, and adoption of sustainable governance practices.
• Translate complex customer requirements into actionable architecture, technical designs, data models, user stories, and implementation plans.
• Field complex and difficult questions related to CMDB health, data quality, class models, CI relationships, duplicate remediation, IRE behavior, and authoritative data sources.
• Lead executive and practitioner-level demos, design reviews, readouts, and roadmap presentations that connect CMDB and CSDM capabilities to customer outcomes.

• Architect scalable Service Now CMDB solutions aligned to CSDM, customer-specific operating models, and Service Now best practices.
• Design CMDB data models, CI class structures, relationship models, service models, data ownership processes, and governance controls.
• Define integration, identification, reconciliation, normalization, and remediation approaches that improve data quality and reduce duplicate or conflicting CI data.
• Drive CMDB integration with key business processes including Change, Incident, Problem, Asset, ITOM, ITAM, Service Mapping, AIOps, reporting, and operational risk management.
• Develop measurable and repeatable processes for CMDB data remediation, data certification, health reporting, exception management, and continuous improvement.
• Oversee technical reviews, peer reviews, unit testing, UAT support, and solution quality controls to ensure deliverables meet company standards.

• Actively mentor Associate and Staff Solution Architects, providing practical guidance on CMDB architecture, CSDM strategy, technical design, and customer communication.
• Collaborate with BPCs, PMs, technical consultants, sales, and cross-functional delivery teams to ensure smooth implementation of architectural solutions.
• Provide leadership during project escalations, risk reviews, and technical decision-making where CMDB, CSDM, or data governance issues may impact delivery success.
• Participate in technical interviews for potential new hires, helping ensure the team continues to grow with top CMDB and CSDM talent.

• Maintain a high level of technical proficiency, achieving and maintaining certifications in Service Now CMDB, CSDM, Data Foundations, and other relevant platform areas.
• Stay current on…