Principal Forward Deployed Engineer

MyWave is a universal agentic AI platform. MyWave Create generates and deploys secure, governed agents in conversation, drawing on ontology best practice across 27 industries, and runs them across the whole enterprise estate - SAP ECC, S/4

HANA, SAP Business One and non-SAP systems of record such as Oracle, Microsoft, Salesforce and Service Now. We are SAP certified on BTP, work with Joule and extend it, and smooth RISE and GROW with agents that solve the edge cases and complex processes standard SAP doesn't fit.

Our customers are global enterprises. Our route to market runs through around 70 SI and SAP partners globally, as well as direct. We have offices in the USA, UK, India, Australia and New Zealand and a growing virtual team across every time zone.

The MyWave Agentic Centre of Excellence (CoE) is a global team of forward deployed engineers. The CoE works with partners and their end customers to deploy MyWave and the agents it generates, then transfers the skills so the partner can build, govern and run agents on their own. This role reports into the Agentic CoE and is a member of a growing virtual team.

You will be based in the central to east coast USA and cover the US and EMEA time zones. Your partners are SAP SIs, GSIs and resellers and their customers running SAP ECC, S/4

HANA (on-premise, private and public cloud) and SAP Business One, together with the third-party systems around them. Deployments range from RISE with SAP and GROW with SAP programmes to on-premise estates where the customer wants to modernise with agents now rather than wait for migration.

You do not need to arrive as an agentic AI expert. You need to arrive as a strong SAP technical consultant or architect who understands how ECC and S/4

HANA work under the hood - APIs, OData, BAPIs, IDocs, BTP - and who wants to go deep on MCP, A2A and agent generation. We will train you in AI and MyWave.

This is a hands-on role for someone who would rather sit with a partner and get an agent running on a real system than work behind a ticket queue.

• Own the technical onboarding of new partners in your time zones: get MyWave Runtime and MyWave Desktop stood up in their environment, connected to SAP ECC, S/4
  
  HANA or SAP Business One through the MyWave MCP servers, and through to their first successful agent run.
• Run the partner-ready checklist by screen share before enablement starts, so every partner arrives at training with a working environment.
• Deliver the technical training modules to partner consultants: environment setup, SAP connection, MCP servers and Info Plugins, A2A, roles, policies and the Supervisor, troubleshooting. Run the hands-on labs and answer the questions that go beyond the slides.
• Be the first point of contact for partner setup and connection issues in your time zones: diagnose, talk the partner through the fix, and hand anything deeper to the CoE and infrastructure teams with a clear write‑up.

• Work alongside partner delivery teams on customer deployments: landscape discovery, agent generation in MyWave Create, connection to the systems of record, roles and authorisations, policies and rules, Supervisor configuration, operating mode (autonomous, human-in-the-loop or mixed) and go-live.
• Deploy in RISE with SAP and GROW with SAP programmes, in hybrid migrate-faster scenarios, and in on-premise ECC and S/4
  
  HANA estates.
• Connect the surrounding estate – Oracle, Microsoft Dynamics, Salesforce,…