Service Account Representative

Service Account Representative

As a Service Account Representative, you will play a key role in delivering exceptional customer service and ensuring the smooth coordination of service operations for assigned accounts. You will manage customer relationships, oversee service scheduling, and coordinate preventive maintenance activities to ensure timely and reliable service delivery. Working closely with customers, technicians, subcontractors, and internal teams, you will help maintain account satisfaction while supporting operational efficiency and business growth.

Your responsibilities will include monitoring service costs, coordinating invoicing, tracking contract renewals, and ensuring accurate account documentation. You will also proactively communicate with customers to anticipate their needs, resolve issues, and strengthen long-term partnerships. This full-time opportunity offers a collaborative, customer-focused environment where accountability, teamwork, and professional development are highly valued. It is an excellent fit for an organized, service-oriented professional who thrives in a fast-paced environment and enjoys managing multiple priorities.

• Service Account Management:
  Oversee service delivery for assigned customer accounts, ensuring that commitments are fulfilled efficiently and that customer expectations are consistently met.
• Customer Support Coordination:
  Manage the administrative and operational aspects of customer support programs, including service scheduling, cost tracking, invoicing, contract bookings, and contract renewals.
• Preventive Maintenance Scheduling:
  Coordinate monthly preventive maintenance visits for contracted customers, ensuring that appointments are scheduled, communicated, and completed on time.
• Customer Communication:
  Maintain regular communication with customers, key accounts, and subcontractors to provide service updates, confirm schedules, address concerns, and ensure continuity of service.
• Contract Administration:
  Monitor contract expiration dates, coordinate renewal activities, and participate in regular reviews to identify upcoming renewals and maintain customer relationships.
• Financial and Administrative Tracking:
  Track service-related costs, review purchase orders and work orders, support accounts payable and receivable processes, and assist with accurate invoicing and account records.
• Account Reviews and Meetings:
  Attend regular customer meetings to review account performance, discuss service status, identify outstanding issues, and determine appropriate follow-up actions.
• Cross-Functional Collaboration:
  
  Coordinate with internal service teams, field personnel, dispatch, and subcontractors to resolve scheduling challenges and ensure effective service execution.
• Customer Satisfaction and Retention:
  Anticipate customer needs, proactively identify potential issues, and deliver responsive, personalized support that strengthens trust and long-term account relationships.
• Operational Support:
  Perform additional administrative and service coordination duties as needed to support team objectives and maintain high service standards.

• Education:
  
  A college degree, trade school qualification, or equivalent relevant professional experience.
• Professional
  
  Experience:
  
  Three to five years of experience in field operations, dispatch, sales, administration, customer service, or a related role.
• Customer Service Excellence:
  Exceptional telephone and interpersonal customer service skills, with the ability to anticipate customer needs, respond proactively, and maintain professionalism under pressure.
• Communication
  
  Skills:
  
  Strong verbal and written communication skills, with the ability to interact effectively with customers, colleagues, technicians,…