Sales Associate

Overview

We are looking for a Retail Sales Associate to join our team at PHOENIX Retail, LLC. This role focuses on delivering a great in‑store shopping experience for our customers while assisting with additional store tasks such as stocking, cleaning, and folding merchandise.

PHOENIX Retail, LLC owns and operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to confidence and self‑expression, offering modern and effortless style for work, everyday life, and special occasions. Bonobos is a men's brand known for exceptional fit and a personalized retail model. The company operates over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

Express is a multichannel apparel brand that has embraced a design philosophy rooted in modern, confident, and effortless style since its launch in 1980. The brand operates 400 retail and outlet stores across the United States and Puerto Rico, along with the  online store and mobile app.

Town Square

Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in‑store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, and other store support.

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Positively resolve customer service‑related issues as they arise and determine resolution or escalation; communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by supervisor.

• Education:
  
  High School or Equivalent
• Years of
  
  Experience:
  
  0–2 relevant job experience, minimum 6 months
• Proficient in using technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non‑business hours
• Meets physical requirements

• Previous retail experience preferred
• Customer service skills and ability to interact with customers
• Strong verbal and written communication skills with customers, sales leadership team, and associates
• Demonstrated collaborative skills and ability to work well within a team

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

For part‑time associates, PHOENIX partners with LIG Solutions to provide individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance, and more. Part‑time associates may also be eligible for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with company match. Part‑time associates are also eligible for an Express merchandise discount, participation in our Learn & Earn incentive program, and choice of voluntary benefits through You Decide.

Actual compensation is dependent on location, education, relevant skills, and experience.

An equal‑opportunity employer, PHOENIX does not discriminate in recruiting, hiring, or any other employment practices on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation, please call 1‑800‑964‑9793 and say “Associate Relations” or email A If the CCPA applies,  for more information.

PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. PHOENIX will not consider or approve payment to any third parties for hires made without a signed agreement.