Operations Engineer

Overview

At Urban Connect, we re rethinking the way companies move. We build and operate a fully integrated mobility platform – from fully serviced shared corporate e-bikes and car fleets to our own smart parking and EV charging operating systems – all seamlessly connected through a single user application and admin portal. We work with some of Switzerland s largest companies and real estate operators, and we re growing fast.

Our operations team is the backbone of everything we deliver: fleet management, hardware deployment, maintenance, and customer service across some of Switzerland s largest corporate campuses. We re looking for an exceptional Operations Engineer to help scale the operational engine behind our growth.

You ll be a hands-on operator and project manager sitting at the intersection of hardware, software, and real-world delivery. You should own projects end-to-end, solve problems on the ground, and bring structure to a fast-moving operation.

We re looking for an engineering mindset, a project management backbone, and the ownership mentality that thrives in a startup where no task is beneath you. Whether you re a recent graduate with exceptional drive or someone with years of operational experience – what matters is how you think and how you work.

• Own and drive operational projects end-to-end: from planning through execution to handover. This includes hardware deployments (parking systems, EV charging, e-bike stations), fleet onboarding, and process improvements.
• Set up and refine operational processes that scale: SOPs, checklists, escalation procedures, monitoring routines – the kind of structure that lets a small team operate like a much bigger one.
• Coordinate hardware installations at customer sites: site assessments, installation planning, commissioning, and quality assurance.
• Manage day-to-day fleet operations: vehicle and e-bike availability, maintenance coordination, supplier communication, and issue resolution.
• Work with external partners: maintenance providers, hardware suppliers, installation teams. Manage timelines, quality, and deliverables.
• Support procurement processes: sourcing, vendor evaluation, order management, and inventory tracking for spare parts and equipment.
• Collaborate closely with the tech team on hardware-software integration, IoT monitoring, and operational tooling needs. You understand both worlds and can bridge them.
• Analyse operational data to identify inefficiencies, track KPIs (fleet uptime, maintenance costs, response times), and drive continuous improvement.
• Support customer onboarding from the operations side: ensure what was sold gets delivered on time and to spec – and that the customer experience is excellent from day one.

You make things work in the real world – reliably, efficiently, and at growing scale.

• A degree in engineering (mechanical, electrical, industrial, software, or similar).
• Strong project management skills: you can plan a complex rollout, track 20 moving parts, and still hit the deadline.
• Comfortable at the intersection of hardware and software: you don t need to code, but you understand how connected systems work and can troubleshoot across domains.
• Hands-on mentality: you re happy being on-site for an installation one day and building a process document the next.
• Strong analytical skills: you work with data to make decisions, not gut feel.
• Ownership mindset: you take responsibility, follow through, and don t wait to be told what to do.
• Clear communicator who works well with engineers, suppliers, customers, and internal teams.
• Excellent German and English skills, both written and spoken.

• Experience in mobility, fleet management, EV charging, or smart infrastructure.
• Familiarity with IoT systems, sensors, or connected hardware.
• Experience with operational tooling, ticketing systems, or ERP/inventory management.
• French and/or Swiss German.

• Real responsibility from day one – you own projects, not just tasks.
• Direct collaboration with the COO and CTO.
• Hands-on experience with smart infrastructure, EV systems, and mobility technology at real customer sites.
• Exposure to enterprise customers and large-scale projects.
• Monthly mobility budget to spend on any transport mode, free access to shared e-bikes, and attractive internal rates for shared premium e-cars.
• A modern office with plenty of space, outside terraces, barista-level coffee, and fresh fruits daily.
• An ambitious, pragmatic team that s fun to work with.

If you re passionate about the combination of engineering, project management, and real-world infrastructure – and you want to build next generation mobility systems – we d love to hear from you.

Please submit your application directly via Join.