Assistant Director of Rooms Operations

Create Hope for Living Well

1440 Multiversity is a philanthropic learning destination nestled in the California redwoods, where every booking helps create hope for living well. We bring together guests, faculty, and staff for experiences that inspire transformation through our five learning pillars - Live Well, Lead Well, Love Well, Work Well, and Wonder Well.

We're seeking an Assistant Director of Rooms Operations (ADOR) to help lead our guest-facing operations with purpose, heart, and excellence. This key leadership role supports our Director of Rooms and provides oversight across Housekeeping, Front Office, Reservations, Lodge Drive, and overall Guest Experience - ensuring every touchpoint of a guest's journey reflects 1440's values of care, hospitality, and learning.

• Support and collaborate with the Director of Rooms to manage and elevate all aspects of campus guest operations.

• Lead, coach, and inspire teams in Housekeeping, Front Office, Reservations, and Lodge Drive to deliver seamless, heartfelt service that exceeds expectations.

• Oversee daily operations, including staffing, scheduling, and guest experience standards.

• Maintain exceptional standards of cleanliness, order, and presentation across campus spaces.

• Partner with Facilities, Security, Food & Beverage, and Finance to ensure smooth coordination of all guest-related functions.

• Monitor guest feedback and develop action plans to continually enhance satisfaction and operational efficiency.

• Assist with forecasting, budgeting, and payroll to achieve departmental and organizational goals.

• Serve as Manager on Duty as needed, modeling 1440's principles of Deep Hospitality in every interaction.

• Support team development through coaching, training, and performance management - fostering a culture of belonging, accountability, and collaboration.

You are a hands-on, people-first leader who thrives in service environments where every interaction matters. You balance operational excellence with empathy, ensuring guests and staff alike feel valued and supported. You're equally comfortable on the floor solving problems as you are analyzing reports to improve efficiency.

You also bring:

• Education: High school diploma or GED required; associate degree preferred.

• Experience: Minimum 2 years in hospitality with a focus in Housekeeping

• Skills: Strong leadership, organization, and communication skills; ability to manage multiple priorities; collaborative mindset.

• Technical: Proficiency in Microsoft Office Suite; knowledge of property management systems and hospitality operations.

• Language: Bilingual English/Spanish preferred.

• Be part of a mission-driven organization where your work creates meaningful impact in the world.

• Work in a beautiful redwood campus setting with a culture rooted in compassion, learning, and purpose.

• Enjoy competitive compensation and comprehensive benefits, including health, dental, vision, and retirement plans.

• Participate in transformative learning programs and personal development opportunities.