Operation Support Associate - Front Desk

About the Role

1440 Multiversity is a 501(c)(3) charitable organization committed to creating hope for living well. We are continually active in our programming and work hard to fulfill our mission of creating hope for living well. This role is best served by a person with a passion for deep hospitality - a term defined as an authentic and genuine love for others. You will work among a driven team of unique and diverse thinkers that share a similar like-hearted approach to the dedicated service and well-being of others.

We expect our team members to uphold our standards and with belief that they are the most valuable resource to accomplishing our work. If you thrive in a high-energy organization, developed an interest in your own personal well-being, are committed to seeing others flourish and thrive, have an appreciation for the outdoors, believe in upholding high service standards, an empowered thinker and problem-solver, and are willing to co-create a positive work culture of belonging and unity you will likely be a great fit to thrive within our organization.

All 1440 team members are required to passionately model the organization’s charitable purposes and immersive learning experiences. The expectation is that you will make a positive difference within our organization by stimulating sensory-experiences for your fellow 1440 team members, our guests, and in our community by demonstrating the highest level of hospitality, story‑telling ability, and professionalism that advances our mission and vision.

Summary: The Operations Support Associate is responsible for working in various departments throughout the campus, providing support as needed for all areas of the organization, focusing on guest satisfaction and efficient operations.

Essential Responsibilities will include the following, and other duties may be assigned.

• Mission: A learning destination where energy, discovery, and creativity flourish.
• Vision: Creating hope for living well.
• Learning Pillars:
  • Live Well;
    Lead Well;
    Love Well;
    Work Well;
    Wonder Well

• Creates a delightful experience for guests before and during their stay through different areas of communication by taking registrations and responding courteously, and welcoming on the phone, online, and in person at all times.
• Ensures that all Guest Experience procedures, sales, pre‑arrival back‑office tasks, check‑in, guest finance, and remunerations are maintained in accordance with established policy, procedure, and budgetary constraints.
• Recommends items that might appeal to guests while acting as a subject matter expert on menu items, retail items, and product features. Provides insights into solutions that will improve shop offerings and maximize sales.
• Gathers feedback, concerns, and helpful insights observed or reported while supporting faculty, guests, and programs.
• Efficiently and effectively resolves customer concerns while referring major guest concerns, questions, or unusual requests to the appropriate supervisor.
• Prepares and serves hot and cold food and beverages.
• Establishes excellent working relationships with other departments to deliver a safe, clean, and relaxing environment and guest experience.
• Establishes close connections and maintains deep hospitality with guests starting with greeting and directing on the drive during guests' arrival and departure.
• Monitors and proactively communicates with past, present, and future guests through email, live chat, Medallia concierge, etc.
• Runs night audits verifying that all revenue and expenses were claimed and prepares end‑of‑day reports for the next day's work, including reconciling accounts at a high level of detail.
• Produces general bookkeeping; ensures all hotel guest account information is accurate and up‑to‑date.
• Assists guests in making, altering, or canceling reservations; responds to emails with reservation information, confirmations, and additional details.
• Answers questions regarding rooms, facilities, rates, and events.

• Demonstrates a high level of knowledge in farm‑to‑table, natural foods and remaining current regarding…