Donor Services Rep - Scotts Valley

Job Details:

Job Location:

Scotts Valley 19 - Scotts Valley, CA 95066, Position Type:
Full Time, Education Level: Not Specified, Salary Range: $16.90 - $18.40 Hourly, Travel Percentage:
Negligible, Job Shift: Day, Job Category:
Customer Service, JOB SUMMARY

Receive donations at store location in a courteous manner to encourage continued community support. Following established procedures, perform preliminary sorting before packing/staking/donations. May perform duties of Store Material Handler and/or Store Processor as needed.

• Maintain donation area inside a retail store, ensuring area is kept neat, clean and organized.
• Greet donors by following defined procedures, accept or reject items for donation; explain reasons for item rejection.
• Offer and/or issue donor a receipt. Record time and nature of donation on daily record. Sort and stack donations into designated containers, ensuring items are wrapped and/or packed to prevent damage or a safety hazard.
• Contact transportation with donations status; request barrels, hanger racks and other supplies as needed.
• Assist sales staff in preparing goods for floor display.

• May perform Store Material Handler duties, including:
  • Offload donations from trucks and trailers and place in designated areas, and maintain records of offloaded materials.
  • Receive, move and place carts, containers and barrels containing donations for processing in designated areas.
• May perform Store Processor duties, including:
  • Sort and grade textile/clothing and hard sort items by separating into predetermined classifications (e.g., men’s, women’s, children’s and other textiles) and into quality level (e.g., retail store grade, Outlet grade, or salvage).
  • Clean and grade hard sort items by removing surface dirt from glassware and small wares, placing incomplete and/or broken items into containers for the Outlet or for trash.
  • Price items meeting quality standards by grouping items according to value.
  • Tag items meeting quality standards by affixing appropriate tags or labels to a group of priced items.
  • Place items into designated containers for transport to store sales floor.
• May perform janitorial duties as needed. Perform related duties as assigned.

• EDUCATION REQUIRED:
  
  High school diploma or equivalent preferred.
• LICENSE/CERTIFICATION REQ’D:
  None.
• EXPERIENCE
  
  REQUIRED:
  
  None. Duties can be learned through on-the-job training.
• KNOWLEDGE
  
  REQUIRED:
  
  Use of material handling equipment and use of material handling techniques preferred (this may be learned on-the-job)
• Knowledge of Goodwill Central Coast’s mission, general Company policies and procedures (this may be learned on-the-job).

EQUIPMENT USED:
Barrels, wire cages, boxes, broom & dustpan, typical retail store equipment; typical office equipment.

• Ability to communicate in basic oral and written English. Ability to communicate in basic Spanish preferred.
• Ability to understand and follow the organizational/packing/stacking procedures. Ability to coordinate eye/hand/foot movement to safely lift/stack donations.
• Ability to understand and accept direction and follow procedures.
• Ability to perform repetitive work, adapting to fluctuating work activity with periods of idle time.
• Ability to maintain self-control, deal effectively with the public and work in cooperation with co-workers.
• Ability to make judgments regarding the acceptance of donations and to tactfully explain decisions or present information clearly regarding acceptability of donations, following established policies.
• Ability to demonstrate satisfactory attendance as outlined in Company policy.
• Ability to adhere to safe work practices as documented in Company safety policies.
• Ability to report safety…