E-Commerce Customer Service
Listed on 2026-10-22
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Customer Service/HelpDesk
Customer Service Rep, Ecommerce
Provide Customer Support for all online sales channels.
GENERAL RESPONSIBILITIES:
Provide Customer Support for all online sales channels. Respond quickly and in a timely manner to our eCommerce customers questions and concerns.
Process shipping and returns on all sales channels in a timely manner .
Maintain and increase our current Customer Feedback scores on all sales channels
Respond quickly and in a timely manner to all cases opened on current sales channels
Maintain an efficient workspace and adhere to all standard operating procedures for all product encountered
Empty trash as needed and maintain a LEAN organized and clean work area
Work overtime as needed to maintain efficient product flow, online sales, and levels of product
Excellent verbal and written communication skills. Proficient in Word and Excel
Keep necessary paperwork and files required for any related product
Must be able to work independently
Other duties as assigned by management
PHYSICAL REQUIREMENTS:Be able to stand or sit for extended lengths of time
Must be able to work on computer for extended periods of time
Must be able to lift light to heavily weighted items regularly
SKILLS & SPECIFICATIONS:Good team player
Excellent interpersonal skills
Analytical and problem-solving skills
Decision-making ability and a sense of responsibility
Able to prioritize, manage time and orchestrate multiple tasks
Proficient Microsoft office computer skills, including:
Word, Excel and Outlook
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