Mezzanine Team Member

Join to apply for the Mezzanine Team Member role at Unclaimed Baggage

Position:
Mezzanine Team Member

Basic Function: A basic understanding of electronic technology and devices is desirable, but not necessary to apply for this position. The main function of this position is to interact with our guests. Make every effort to ensure that each guest that you meet is having an exceptional shopping experience and if they aren't, understand what you can do to help the situation.

Remember that to serving our guests is our goal and that is simply learning what their electronic/sporting goods wants, interests and needs are. Strong emphasis on developing product knowledge.

Location:
Unclaimed Baggage:
Retail

General Responsibilities

• Exceptional Guest Service is a must in this one-on-one sales environment. Go the extra mile to make sure all guests feel welcome and get top notch service; learning their electronics wants, interests and needs
• Be familiar with location of merchandise and help guests locate items
• Be familiar with technical information about electronic devices, as provided by Mezzanine Supervisor
• Be familiar with the policies and procedures of the Mezzanine including but not limited to:
  Camera warranty policy, merchandise hold policy, charger/accessory procedures as it relates to cameras, cell phones, lap tops, etc
• Keep merchandise on fixtures and in showcase area organized;
  Remember to keep the department in Grand Open Ready condition
• Fixtures and showcases are to be kept clean and dusted
• Stock merchandise to showcases areas and on the sales floor as directed by management in an accurate and timely manner
• Return hangers to proper location
• Basic function and understanding of the cash register required
• Maintain neat cash wrap and showcase areas
• Report all suspicious activity or shoplifting to Asset Protection Manager
• All other tasks assigned by management

Physical Requirements

• Ability to stand and walk for long periods of time
• Light to moderate lifting is required
• Repetitive motion is also required

Schedule Hours

• 38 hours per week position requiring one to be at work as early as 7:00 am and stay as late as 6:30-7:30 pm; as late as 8 pm on Saturdays. Flexibility in scheduling is required.
• Saturdays are required; average one Saturday off each month
• All major holidays are also a requirement (excluding Thanksgiving Day and Christmas Day)
• Wednesday and Friday of Thanksgiving Week are required
• Annual Winter & Ski Event (1st Saturday in November) is required

Reporting Relationship
:
Reports directly to Mezzanine Supervisor

About Unclaimed Baggage

Unclaimed Baggage is the nation’s only buyer and repurposer of lost luggage, offering a second life to a treasure trove of goods that airlines and other travel/hospitality companies have been unable to reunite with their former owners. It’s 50,000 square foot brick-and-mortar retail store in Scottsboro, Alabama draws over a million visitors a year from all 50 states and around the world.

Besides clothing, jewelry, footwear, electronics, eyewear and sporting goods, shoppers might find anything from a kimono to a shrunken head, vintage collectibles or a zebra skin, complete with ears and tail. This one-of-a-kind business has attracted media attention for decades in outlets ranging from The Today Show, The Wall Street Journal, Vogue, The New York Times, Buzz Feed, Discovery Channel and more for its ever-changing array of unique items from around the world, all sold at incredible value.

The company also runs a philanthropic foundation called Reclaimed for Good, providing worldwide charities with millions of dollars’ worth of items like unsellable medical supplies and equipment, clothing, and eyeglasses.

Our Culture

Our Mission is to: “Redeem the lost, unclaimed, and rejected for the glory of God.”

We have the stability of our 50+ year history, combined with a highly entrepreneurial mindset, constantly changing and improving for growth. Our principles are rooted in a distinctly Judeo-Christian worldview. We are not perfect and do not always get it right, but we genuinely seek to honor God in all we do.

Our Values In Action Are

• Integrity:
  Do the right thing
• Excellence:
  Always reach for better
• Humility:
  Listen and learn
• Service:
  Help others win
• Teamwork:
  Grow stronger together
• Gratitude:
  Choose to be thankful
• Entrepreneurship:
  Make it happen

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Retail