Customer Success Manager

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This range is provided by Xpert Dox. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$80,000.00/yr - $/yr

• Attend all client meetings and take diligent, actionable notes.
• Understand client problems, create tickets, and assign them to internal teams.
• Gauge client sentiment and surface key insights to leadership.
• Coordinate cross-functionally to ensure critical tasks are completed on time and relay updates back to clients.
• Oversee client onboarding, renewals, and overall satisfaction.
• Lead QBRs and advocate for client needs with Product and Operations.
• Develop repeatable processes and KPIs that elevate client success outcomes.

• On-site in Scottsdale, AZ.
• Minimal travel for high-priority clients and for select conferences or trade shows.

• Ideally filled within the next 4–6 weeks (ASAP).

• Reviews: Salary reviewed and adjusted every 6 months.
• Health, dental, and vision insurance.
• Unlimited PTO (with manager approval and deliverables met).

• Prior Client Success experience at an RCM (Revenue Cycle Management) company.
• Experience at a tech-enabled or autonomous medical company strongly preferred.
• Coding knowledge is a plus (preferred, not required).
• Meticulous, organized, and excellent at note-taking.
• Strong relationship builder who can de-escalate conflicts and act as a buffer between clients and internal teams.

Entry level

Full-time

Customer Service

Hospitals and Health Care, Health and Human Services, and Medical Practices

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